Welcome!
Let's Make This Easy
You made a great decision. You put your trust in us to help make sure your insurance needs are met. It’s our goal to continue to meet those needs, no matter what challenges life may bring you.
Life Is Full Of Changes. We’re Here To Help You
Through Them — Whenever You Need Us.
This policyholder center is designed to make it easy for you to connect with us in whatever way is easiest for you — online, by phone, even by mail or fax.
Please note that this Policyholder Center is for customers residing in the United States of America. To access our other websites, please use the Country Selector at the bottom of this page.
Arkansas
Columbia
Connecticut
Hawaii
Indiana
The Indiana Department of Insurance issued Bulletin 274 due to tornadoes in the state beginning March 14, 2024. As a result of the tornadoes, and the potential displacement of Indiana residents, Combined Insurance customers residing in the state who have been affected by the tornadoes may be eligible for an extension of their premium due date for their Combined policy renewal premium payments now due. Please contact Combined’s Customer Care Center at 800-225-4500 if you receive a cancellation notice during the moratorium or have any other questions about this.
Massachusets
New Jersey
New York
Tennessee
Texas
Your Policy Made Easy
Everything relating to your Combined Insurance Policy — from claims to updating your account or making a payment — is a click away.
Don't Have an Account?
Enjoy online access and manage your policy at your fingertips.
Change Happens
A lot. If your life has changed recently — new home, marriage, baby or even just changing your bank — you can update your information.
Helpful Tips
Filing a claim can be overwhelming. We want to make it as smooth as possible for you. You'll need this information handy:
- Policy number
- Policyholder name and birthdate
- Copies of all claim-related documents like an Attending Physician statement or invoices
We always strive to process claims as quickly as possible and will contact you if additional information is needed. Please note that the time it takes to process a claim can vary depending on its complexity and the timely submission of all required documents. If your claim is approved and you chose to file online and opt for electronic payments, we can expedite your claim payment faster than if we were to send a check by mail.
Other Ways to File a Claim
You can also submit your claim by mail or over the phone. Simply download the appropriate form from the Forms and Documents section below, print it out and complete it. Once all the information is filled in, just send it to the address or fax number below, or call us at the numbers provided.
Mail/Fax:
Combined Insurance
Claim Department
P.O. Box 6700
Scranton, PA 18505-0700
Fax: +1 312-351-6930
Call Us:
All U.S. Except New York State
Toll-free: +1-800-225-4500
Fax: +1-312 351-6930
Monday through Friday 7:30 a.m. - 6:00 p.m. CST
New York Residents
Toll-free: +1-800-951-6206
Fax: +1-312 351-6930
Monday through Friday 8:30 a.m. - 6:00 p.m. EST
We know that the loss of a loved one is a difficult, stressful experience — and we are here to help. To file a life claim, print out and complete the appropriate claim form below, then send it to us, along with the supporting documents listed.
We will also need:
- Policy number (if known)
- Your loved one's death certificate
- The obituary notice (if available)
Mail or fax the form and supporting documents to:
Combined Insurance
Claim Department
P.O. Box 6700
Scranton, PA 18505-0700
Fax: +1 312-351-6930
Claims Status Made Easy
It’s quick and easy to track your claim and get any help that you may need.
Helpful Tips:
Filing a claim can be overwhelming. We want to make it as smooth as possible for you. You'll need this information handy:
- Policy number
- Policyholder name and birthdate
Prefer to Call?
You can also check the status of your claim via phone.
All U.S. Except New York State:
+1 800-225-4500
Monday-Friday, 7:30 am – 6:00 pm CST.
New York Residents:
+1 800-951-6206
Monday-Friday, 7:30 am – 6:00 pm EST
You can count on Combined for Claims Made Easy.
Make a Payment Online
It’s easy to make a payment to your Combined Insurance account — either by automatic withdrawal from your bank account, or by credit card or check.
Helpful Tips:
To make a payment all you need is your policy number and your login information. If you are unable to find your policy number please contact us.
Prefer to Mail?
No problem! Just mail your payment to:
Combined Insurance
P.O. Box 6518
Carol Stream, IL 60197-6518
At Combined Insurance, our mission is to make insurance easy — whether you are selecting a policy, managing your premiums or filing a claim. The forms and documents below will help you get done what you need to do — quickly and easily.
Health and Wellness Claim Forms
Accident and Health Claim Forms
Continuation of Disability Claim Forms
Supplemental Disability Claim Forms
Life Claim Forms
Authorizations
All U.S. Except New York
New York Residents
Change of Information Forms
GENERAL INQUIRIES
Please tell us how and when to reach you and we will be in touch shortly.
If you are a California resident, please read our Notice at Collection.
Please note:
By entering your name, phone number, and clicking "Submit," you are
1) electronically signing this form and
2) consenting to Combined Insurance ("our," "us" or "we") making autodialed calls to you at the landline or wireless phone number(s) you provide.
You are not required to provide such consent as a condition of purchasing Combined Insurance products.
This consent will not be available in paper form; you are encouraged to print this form for your records.
This consent only authorizes us to call you at the phone number(s) you provide in response to this request for information.
If you wish to inquire about Combined Insurance products without submitting your information online,call us at
1-800-490-1322.
Our customer service representatives are available during usual business hours and ready to help.
All US Except New York
Residents/Policyholders
Toll-free: +1 800-225-4500
Fax: +1 312-351-6940
Monday through Friday 7:30am – 6pm CST
Globe Life Insurance Companies products:
+1-800-428-5466
New York Residents/Policyholders
Toll-free: +1 800-951-6206
Fax: +1 312-351-6940
Monday through Friday 8:30am – 6pm EST
Worksite Customers
+1 800-544-9382
On February 21, 2024, Change Healthcare experienced a cyberattack that has disrupted the processing of millions of health-related insurance claims. Combined Insurance and Change Healthcare are not related and Combined Insurance computer systems are not currently affected by the cyberattack. However, like many insurance carriers, the Change Healthcare outage has temporarily prevented Combined Insurance from processing some Medicare Supplement claims. If you are impacted by this event, we sincerely apologize for this inconvenience and respectfully ask for your patience while Change Healthcare resumes normal operations. Please rest assured that we are fully committed to processing your claim in accordance with your policy.