Complaints
We are dedicated to providing you with a high quality service and want to maintain this at all times. However if you wish to make a complaint please see our complaints procedure in Chubb.
If you have any questions, or want to complain, please call
0800 169 7733
Monday – Friday, except bank holidays, 9am-5:30pm
Free from a UK landline or mobile. Calls may be recorded for quality and training purposes.
Alternatively, you can email us
To ensure the matter is handled as promptly as possible, please provide the following details:
- Customer name
- Address / email / phone number
- Policy number
- Details of the complaint
- Preferred contact method
Combined Insurance is a trading name of Chubb European Group SE (CEG) and Chubb Life Europe SE (CLE).
CEG and CLE are Societas Europaea, public companies registered in accordance with the corporate law of the European Union. Members’ liability is limited. CEG and CLE are headquartered in France and governed by the provisions of the French insurance code. Registered company number: 450 327 374 RCS Nanterre (CEG) and 497 825 539 RCS Nanterre (CLE). Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662 (CEG) and €6,127,501 (CLE).
CEG and CLE's UK branches are registered in England & Wales under UK Establishment numbers: BR023093 (CEG) and BR023096 (CLE). UK Establishment address: 100 Leadenhall Street, London EC3A 3BP. CEG and CLE are authorised and regulated by the French Prudential Supervision and Resolution Authority. CEG and CLE are authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority website (CEG FS Register number 820988 and CLE FS Register number 820989).