Complaints

We are dedicated to providing you with a high quality service and want to maintain this at all times. However if you wish to make a complaint please see our complaints procedure in Chubb.

If you have any questions, or want to complain, please call

0800 169 7733

Monday – Friday, except bank holidays, 9am-5:30pm

Free from a UK landline or mobile. Calls may be recorded for quality and training purposes.

Alternatively, you can email us

csd@uk.combined.com

 

To ensure the matter is handled as promptly as possible, please provide the following details:

  • Customer name
  • Address / email / phone number
  • Policy number
  • Details of the complaint
  • Preferred contact method

Combined Insurance is a trading name of Chubb European Group SE (CEG) and Chubb Life Europe SE (CLE). 

CEG and CLE are Societas Europaea, public companies registered in accordance with the corporate law of the European Union.  Members’ liability is limited.  CEG and CLE are headquartered in France and governed by the provisions of the French insurance code.  Registered company number: 450 327 374 RCS Nanterre (CEG) and 497 825 539 RCS Nanterre (CLE).  Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France.  Fully paid share capital of €896,176,662 (CEG) and €6,127,501 (CLE). 
CEG and CLE's UK branches are registered in England & Wales under registered number: BR023093 (CEG) and BR023096 (CLE).  Registered office: 100 Leadenhall Street, London EC3A 3BP. CEG and CLE are authorised and regulated by the French Prudential Supervision and Resolution Authority.  CEG is authorised by the Prudential Regulation Authority and with deemed variation of permission.  CLE is deemed authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website (CEG FS Register number 820988 and CLE FS Register number 820989).