COMBINED INSURANCE CAREERS

Combined Insurance- Military Recruiting

A G.I. Jobs top Ten Military Friendly Employer

Combined Insurance - Our Agents make sure your financial needs are met during difficult times.

Our Agents make sure your financial needs are met during difficult times.

Combined Insurance is a company with a rich history, and strong commitment to service.

Combined Insurance is a company with a rich history, and strong commitment to service.

Combined Insurance - We pride ourselves on putting our customers first, both during and after the sale.

We pride ourselves on putting our customers first, both during and after the sale.

As a recognized leader in supplemental insurance, Combined Insurance is also a company that offers individuals, who seek to do more, an environment that challenges and encourages them to develop and achieve their financial, professional and personal goals. Our culture is based on the importance of a Positive Mental Attitude, we offer quality insurance products at reasonable rates and we support your career advancement with ongoing training. A career with Combined Insurance is a good decision.

We take a customer-centric approach to supplemental insurance. What that means is we offer an easy approach to understanding supplemental insurance and build relationships with our customers so they see us as not just an insurance company, but as a trusted ally. Our mission is to help people get the right protection for themselves and their families, now and in the future. “Let’s make this easy” is our pledge.

We offer some of the best training in the business. Our career development program
shows both our commitment to the agent and managerial career paths. A career at Combined Insurance begins with thorough classroom instruction and continues along both our agent and manager career paths. In addition, our Success System Library offers convenient, online training, whenever you want.

Become an Agent

We help our agents “work smarter” by providing a unique Success System, fueled by their high activity in-field that is based in fundamental sales principles and tools. We offer a comprehensive benefits package, and we provide recognition and achievements awards to our sales leaders.

Combined Insurance - Sales careers overview

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

Our insurance agents begin their careers with some of the best training in the industry, and that training continues during their tenure at Combined Insurance. Our Continuous Professional Development training helps to develop higher level skills to help increase income and bonus potential for successful agents. Agents who meet certain criteria are also able to take part of our unique shared advertising program, that helps them become the face of Combined Insurance in their community.

Learn more about our training & support
  • Comprehensive classroom sales training
  • Monthly assignments that help open doors in your community
  • Online training available whenever you need it
  • Ongoing training that is personalized to your needs
  • Friendly, easy to use sales materials
  • Local marketing support for qualified field personnel
Combined Insurance - Training and support for agents

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

Our agents and sales managers are employees, not independent contractors, and because of that, our employees have access to many benefits not offered to independent contractors. Benefits include:

  • Weekly payment of commissions (direct deposit available)
  •  Errors and Omissions insurance coverage 
  • Access to the company-sponsored 401(k) plan 
  • Medical insurance after 90 days
  • Dental and Life insurance after one year
Combined Insurance - Benefits for agents and sales managers

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

"I made more money my first year with Combined Insurance than I ever made teaching. This is a fantastic career."
- Laura S.

 

Combined Insurance - Learn more about our agents

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

Are you seeking financial independence?

Would you like career track flexibility?

Would you like to apply your degree and continued training to get ahead?

Were Hiring....

Entry Level sales, marketing and business development agents, with an opportunity to fast track to management. 

Combined Insurance - Sales jobs for recent graduates

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

Do you have questions about working for Combined Insurance?

Visit our FAQ's page to find answers to some commonly asked questions.

Combined Insurance - Career FAQ's

FEATURED SALES AGENT JOBS

Sales Agent - Multiple locations

An Agent position with Combined Insurance offers you a full-time, direct employee position where you’ll receive company support and comprehensive training. We offer unlimited income potential, including expense-paid training, a limited guaranteed income to start, and a competitive benefits package.

No experience is required, but prior exposure to sales and customer service is helpful. Experienced and licensed insurance agents are highly encouraged to apply.

Responsibilities:

  • Conduct needs-based, consultative sales presentations to a wide range of individuals and independent business people
  • Utilize marketing tools and resources to generate new business
  • Secure referrals and set appointments to present to prospective customers
  • Deliver excellent customer service to existing policyholders and prospective customers alike
  • Develop and maintain a professional presence in the communities in which you work

While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful. Our training program will give you most of the tools and knowledge to help you succeed.

  • One year of work experience required; commissioned sales and customer service experience in real estate, auto sales, and/or as an insurance agent is a plus
  • Your respective state’s license to sell accident, health and life insurance, or a willingness to obtain proper licensing
  • Strong interpersonal communication skills
  • An outgoing, positive person who enjoys building relationships
  • Driven, disciplined, resilient, achievement-focused, coachable professional
  • Basic computer skills, including knowledge of Microsoft Windows, a plus
  • A valid driver’s license, reliable transportation with liability and property insurance coverage on the vehicle
  • High school diploma or GED equivalent is preferred, college-level education is a plus
  • Bilingual English/Spanish a plus

We Offer a Fantastic Benefits and Compensation Package

  • Competitive commission-based compensation with virtually unlimited income potential
  • Medical, dental, vision, life insurance and disability benefits when qualified
  • 401(k) retirement savings plan with company matching and stock purchase plan
  • Some prospective customer leads provided at no cost
  • Ongoing sales, marketing and customer service training and development

Combined Insurance – Let’s make this easy

Apply today!

Equal Opportunity Employer

State:

FIELD SALES MANAGEMENT & SUPPORT

Behind our customer-focused sales force is a committed group of field managers and support staff members who assist our agents. Whether it’s initial training, ongoing education or support whenever it’s needed, these Combined Insurance employees are an invaluable part of our success.

Combined Insurance - Field sales management and support careers overview

Featured Positions

Field Compliance New Agent Analyst - Glenview, IL

POSITION SUMMARY:

The Field Compliance New Agent Analyst will be responsible for supporting Field Compliance efforts by monitoring and evaluating data/ trends related to sales made by agents in their first13weeks of employment. The Analyst will help identify potential Red Flags related to New Agents. If a training need is identified, the Training Coordinator will tailor a training program and administer via sales management. If a conduct/ policy violation is identified, a referral will be made to the appropriate Investigator for handling

RESPONSIBILITIES:

  • Analyst will obtain FDIF report to track New Agents. Analyst will review Underwriting Report, APC/ CC Red Flag Report, Undeliverable Mail Report, QR/ Persistency Reports, etc., to identify outliers.
  • If an outlier is identified, the Analyst will conduct inspections of the New Agents production packages to identify potential training needs for New Agents
  • Assist in development, sourcing, and updating of training programs and aids, such as manuals and handbooks or on-line materials, to meet specific training needs
  • Assist in developing specific training plans for individuals and teams as requested or needed
  • Answer Field Compliance 800 line.
  • Act as a resource for New Agents on compliance related matters
  • Assist Field Compliance Training Coordinator as requested by Compliance Director.
  • The Analyst will be trained up to act as a Field Compliance Analyst if needed.

COMPETENCIES:

  • Strong written and verbal communication skills
  • Ability to problem solve
  • Demonstrate good judgment and decision making
  • Proficient in research, data gathering and analysis
  • Ability to communicate with individuals at all levels
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational Skills
  • Adaptable
  • Team Player
  • Demonstrate innovativeness and creativity

SPECIFIC SKILLS & KNOWLEDGE:

  • Bachelor Degree or equivalent work experience required
  • Insurance industry experience preferred but not required
  • Proficient in Word, Excel and PowerPoint

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now
Director of Field Training - Worksite - Glenview, IL

MAJOR RESPONSIBILITIES:

  • Work with VP of Sales Administration, Director of Training, and field management to insure we have the right field training and on boarding blueprint to best provide conditions for new AE success.
  • Accountability for execution of proper field training activities.
  • Collaborate with Regional Directors to assess new hires strengths and areas of development and ensure the new AE has the appropriate developmental plan
  • Monitor and measure success of field trainers.

MAJOR DUTIES:

  • Responsible for overall evaluation and development of all field training requirements performed by sales management and Certified Field Trainers.
  • Oversee adherence to required field training activities including proper trainer and trainee evaluation.
  • Provides process-improvement related support to business development initiatives.
  • Responsible for new and on-going certification of field trainers.
  • Partners with third-party training departments to implement, develop, and administer channel-specific sales training.
  • Provides critical training services to Account Executives in direct support of Regional Directors.
  • Provides critical training services to Benefit Specialist in support of Regional Implementation Managers.
  • Mentors new personnel and provides consultation and support as required.
  • Collaborate with Director of Training to develop and maintain eLearning platform.
  • Serve as back-up classroom trainer and prepare for class with course, materials, logistical set-up including lodging, airfare, computer order, software upload, etc
  • Assist in special field training/developmental related projects as assigned.

SKILLS AND COMPETENCIES:

  • 3+ years of corporate learning and design experience with insurance organization
  • Strong industry knowledge and ability to stay informed on development and introduction of new
  • 3+ years successful functional experience as business to business insurance sales professional
  • Ability to foster teamwork and camaraderie
  • Ability to teach sales practices in practical approach
  • Strong interpersonal skills
  • Strong organizational skills with emphasis on attention to detail
  • Proficient in Microsoft Office
  • Excellent written and verbal communication skills
  • 4-year college degree preferred

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

A great team requires great leadership. And our leaders are some of the best in the business. From Territory Managers to Market Directors, our merit-based advancement system rewards those who work hard and succeed, which means our sales leaders are the best of the best – helping our agents become the best.

Combined Insurance - Accident and health jobs

Accident & Health Positions

Territory Manager - Multiple Locations

The Territory Manager (TM) is responsible for leading, developing, building and managing a team of 5 or more Agents, generating sales to new customers, sales and service to current Combined Insurance policyholders, recruiting of new agents and delivering annual new sales objectives

RESPONSIBILITIES:

Developing New Agents

  • Field train a minimum of 4-5 days each week for the first two weeks with all new Agents.
  • Field train a minimum of 3 days each week for the next 5 weeks with all new Agents.
  • Develop in each Agent expertise with all aspects of the sales process

New and Established Agents

  • Receive monthly internal leads from Marketing Director (MD) and distribute to Agents (bi
  • weekly)
  • Receive externally generated leads, distribute to Agents immediately and report disposition daily
  • Support Agents in assignment planning/appointment setting as needed

Field train Agents by accompanying them during sales visits as needed, typically at least one day every 2 weeks per Agent

  • Collect post-sales documentation and process according to documentation type including disposition of internal lead cards weekly

Meetings

  • Conduct daily meetings with the team each morning for the purpose of training and development
  • Attend monthly full day market team meetings and deliver training as required
  • Attend bi-weekly full day meeting with MD and other TMs
  • Conduct and attend training and development meetings

Core sales process and personal production

  • Meet production standards and guidelines set by management
  • Be able to effectively demonstrate the company's sales process
  • Engage in personal production during Incentive Weeks only (Incentive Week to typically take place twice a  quarter)
  • Execute core sales process as outlined during that week
  • Contact externally generated leads and report dispositions in requested timeframe
  • Plan assignments
  • Conduct sales presentations consistent with new customer approach
  • Complete all post sales administration and data collection documents
  • Service customer service calls or refer to appropriate channel

Recruiting/Field Demos

  • Field recruit prospective new Agent candidates while training and selling
  • Establish local networks and sources within territory to find qualified new agent candidates
  • Conduct informational recruiting seminars to prospective new Agents as needed
  • Represent the Company at local job fairs or other hiring events
  • Assist MD’s with interview process of new agent candidates as needed
  • Take all prospective territory Agents that have passed MD interview on field demos
  • Make final hiring decisions together with MD

Other

  • Establish local presence for Company
  • Follow company policies and standards

COMPETENCIES:

  • Capacity to manage and lead a sales team
  • Strong communication and organizational skills
  • Good coaching and mentorship skills
  • Ability to conduct small group training meetings
  • Maintain high ethical standards
  • Excellent sales and negotiation skills

SPECIFIC SKILLS OR KNOWLEDGE:

  • Successful and stable work history
  • Demonstrated leadership skills
  • Minimum of 1 year Insurance sales
  • Minimum of 1 year Insurance Sales Management experience
  • High School Degree or equivalent required
  • College Degree preferred
  • Basic PC skills required
  • Obtaining your Life, Accident, and Health license is required prior to employment

REPORTS TO: Marketing Director

Equal Opportunity Employer

State:
Market Sales Director - Appleton, WI

POSITION SUMMARY:

The Market Director (MD) is primarily responsible for driving overall performance of the assigned Market, in premium and policyholder growth, organizational development, in accordance with Company systems. The MD is also responsible for: managing each market to operate at full staff capacity, hiring new agents, developing Territory Managers (TMs) through regular and effective training and education initiatives; implementing and managing a new Agent training and development system ensuring a high level of initial success, and incremental growth through improved Agent tenure; implementing business standards and operational procedures in accordance with Company guidelines and expectations, and creating and an environment centered on individual achievement and team performance while providing training to develop and maintain a positive attitude philosophy throughout the Market.

RESPONSIBILITIES:

  • Distribute internal leads to Territory Managers (TMs) and oversee TMs in lead distribution to Agents.
  • Receive externally generated leads, distribute to Territory Managers immediately and ensure timely contact and reporting of disposition.
  • Field train Agents at MD’s discretion.
  • Review post sales documentation received from TMs.
  • Collect and report market results to Divisional Office on daily, weekly basis as instructed.
  • Ensure customer service requests received at Market Office are handled appropriately.
  • Host the following meetings:
    • Monthly full day meeting with entire market team
    • Monthly full day meeting with new Agents
    • Bi-weekly full day meeting with all TMs
  • Attend each territory team’s morning meeting whenever possible.
  • Deliver training at each territory team’s morning meeting once every 2 weeks.
  • Attend team check-ins at his/her discretion.
  • Work with appropriate sources to identify potential Agent candidates.
  • Perform interviews and select candidates for field demos.
  • Work with TMs to make final hiring decisions.
  • Analyze/manage performance of all territories, Agents, Account Executives and TMs.
  • Work with senior management to identify good/bad practices in the sales model and continuously improve the model execution in the test market.
  • Ensure that TMs consistently have a team of at least 4-5 Agents reporting to them.
  • Field train TMs and other key players.

COMPETENCIES:

  • Capacity to manage and lead a sales team.
  • Outstanding teambuilding skills.
  • Strong communication and organizational skills.
  • Demonstrate sound judgment and decision making.
  • Ability to attract and assess talent.
  • Good coaching and mentorship skills.
  • Maintain high ethical standards.
  • Ability to problem solve.
  • Demonstrate innovation and creativity.
  • Ability to achieve or exceed business goals.

REQUIREMENTS:

  • Successful and stable work history.
  • Minimum of 7 years Insurance Sales/Management experience required.
  • Demonstrated leadership skills.
  • Intermediate PC skills required.
  • College Degree preferred.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now
Market Sales Director - Chicago, IL

POSITION SUMMARY:

The Market Director (MD) is primarily responsible for driving overall performance of the assigned Market, in premium and policyholder growth, organizational development, in accordance with Company systems. The MD is also responsible for: managing each market to operate at full staff capacity, hiring new agents, developing Territory Managers (TMs) through regular and effective training and education initiatives; implementing and managing a new Agent training and development system ensuring a high level of initial success, and incremental growth through improved Agent tenure; implementing business standards and operational procedures in accordance with Company guidelines and expectations, and creating and an environment centered on individual achievement and team performance while providing training to develop and maintain a positive attitude philosophy throughout the Market.

RESPONSIBILITIES:

  • Distribute internal leads to Territory Managers (TMs) and oversee TMs in lead distribution to Agents.
  • Receive externally generated leads, distribute to Territory Managers immediately and ensure timely contact and reporting of disposition.
  • Field train Agents at MD’s discretion.
  • Review post sales documentation received from TMs.
  • Collect and report market results to Divisional Office on daily, weekly basis as instructed.
  • Ensure customer service requests received at Market Office are handled appropriately.
  • Host the following meetings:
    • Monthly full day meeting with entire market team
    • Monthly full day meeting with new Agents
    • Bi-weekly full day meeting with all TMs
  • Attend each territory team’s morning meeting whenever possible.
  • Deliver training at each territory team’s morning meeting once every 2 weeks.
  • Attend team check-ins at his/her discretion.
  • Work with appropriate sources to identify potential Agent candidates.
  • Perform interviews and select candidates for field demos.
  • Work with TMs to make final hiring decisions.
  • Analyze/manage performance of all territories, Agents, Account Executives and TMs.
  • Work with senior management to identify good/bad practices in the sales model and continuously improve the model execution in the test market.
  • Ensure that TMs consistently have a team of at least 4-5 Agents reporting to them.
  • Field train TMs and other key players.

COMPETENCIES:

  • Capacity to manage and lead a sales team.
  • Outstanding teambuilding skills.
  • Strong communication and organizational skills.
  • Demonstrate sound judgment and decision making.
  • Ability to attract and assess talent.
  • Good coaching and mentorship skills.
  • Maintain high ethical standards.
  • Ability to problem solve.
  • Demonstrate innovation and creativity.
  • Ability to achieve or exceed business goals.

REQUIREMENTS:

  • Successful and stable work history.
  • Minimum of 7 years Insurance Sales/Management experience required.
  • Demonstrated leadership skills.
  • Intermediate PC skills required.
  • College Degree preferred.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Combined Insurance’s Worksite Solutions offers a unique opportunity for the right, career-minded individual. Worksite Solutions helps employers meet the benefits needs of their employees by providing unique, employee-funded coverage with easy payroll deduction.

Combined Insurance - Worksite jobs

Worksite Positions

Account Executive - Multiple Locations

Combined Insurance Business-to-Business Sales (Worksite Solutions)

Are you looking for a Sales opportunity with a leading company in the supplemental insurance industry?

Do you have an entrepreneurial mindset with Business-to-Business selling experience?

The Worksite Account Executive position provides an opportunity to work with professionals during regular business hours. We are seeking licensed insurance professionals with accident & health insurance experience to join our rapidly growing Worksite Solutions group, a division of Combined Insurance. Opportunities are available for Account Executives. This is a Business-to-Business (not individual) marketing and sales opportunity.

Combined Insurance, a recognized leader in supplemental insurance, is part of the ACE Group of Companies. ACE Group is one of the world’s largest multi-line property and casualty insurers with operations in 53 countries. ACE provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Qualified candidates will be trained in our top-notch sales school to market our products and services to Employers, Affinity Groups & Associations, Payroll Partners, TPA's and the insurance brokerage community. To qualify for this opportunity, candidates must:

  • Understand the supplemental insurance marketplace.
  • Have professional presence, presentation and communication skills as you will be selling directly to Business owners and Executives.
  • Possess a hard work ethic and work well independently with little supervision.
  • Be highly motivated to build a successful portfolio of clients.
  • Focus on the customer – providing superior customer service before and after sale.
  • Hold active Life and Accident & Health Insurance License in your state or be willing to obtain them.
  • Have experience in Business-to-Business sales and working with business professionals.

Excellent Benefits including Stock Options
Combined Insurance provides a unique opportunity in that you will become a W-2 employee with a competitive benefits package including health and dental insurance, 401(k) retirement plan and life insurance. We offer comprehensive training, commissions and bonus structure and world-class award trips for those who qualify.

Your new career starts with a week of training in our home office, followed by field training with a Worksite Solutions professional to help you launch your career. Additionally, you may be assigned existing corporate accounts to service.

State:
Director of Field Training - Worksite - Glenview, IL

MAJOR RESPONSIBILITIES:

  • Work with VP of Sales Administration, Director of Training, and field management to insure we have the right field training and on boarding blueprint to best provide conditions for new AE success.
  • Accountability for execution of proper field training activities.
  • Collaborate with Regional Directors to assess new hires strengths and areas of development and ensure the new AE has the appropriate developmental plan
  • Monitor and measure success of field trainers.

MAJOR DUTIES:

  • Responsible for overall evaluation and development of all field training requirements performed by sales management and Certified Field Trainers.
  • Oversee adherence to required field training activities including proper trainer and trainee evaluation.
  • Provides process-improvement related support to business development initiatives.
  • Responsible for new and on-going certification of field trainers.
  • Partners with third-party training departments to implement, develop, and administer channel-specific sales training.
  • Provides critical training services to Account Executives in direct support of Regional Directors.
  • Provides critical training services to Benefit Specialist in support of Regional Implementation Managers.
  • Mentors new personnel and provides consultation and support as required.
  • Collaborate with Director of Training to develop and maintain eLearning platform.
  • Serve as back-up classroom trainer and prepare for class with course, materials, logistical set-up including lodging, airfare, computer order, software upload, etc
  • Assist in special field training/developmental related projects as assigned.

SKILLS AND COMPETENCIES:

  • 3+ years of corporate learning and design experience with insurance organization
  • Strong industry knowledge and ability to stay informed on development and introduction of new
  • 3+ years successful functional experience as business to business insurance sales professional
  • Ability to foster teamwork and camaraderie
  • Ability to teach sales practices in practical approach
  • Strong interpersonal skills
  • Strong organizational skills with emphasis on attention to detail
  • Proficient in Microsoft Office
  • Excellent written and verbal communication skills
  • 4-year college degree preferred

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

If our agents are the face of our business, our sales support people are the beating heart, assisting both our customers and our agents with a commitment to excellent customer service.

Combined Insurance - Field support jobs

Field Support Positions

Field Compliance New Agent Analyst - Glenview, IL

POSITION SUMMARY:

The Field Compliance New Agent Analyst will be responsible for supporting Field Compliance efforts by monitoring and evaluating data/ trends related to sales made by agents in their first13weeks of employment. The Analyst will help identify potential Red Flags related to New Agents. If a training need is identified, the Training Coordinator will tailor a training program and administer via sales management. If a conduct/ policy violation is identified, a referral will be made to the appropriate Investigator for handling

RESPONSIBILITIES:

  • Analyst will obtain FDIF report to track New Agents. Analyst will review Underwriting Report, APC/ CC Red Flag Report, Undeliverable Mail Report, QR/ Persistency Reports, etc., to identify outliers.
  • If an outlier is identified, the Analyst will conduct inspections of the New Agents production packages to identify potential training needs for New Agents
  • Assist in development, sourcing, and updating of training programs and aids, such as manuals and handbooks or on-line materials, to meet specific training needs
  • Assist in developing specific training plans for individuals and teams as requested or needed
  • Answer Field Compliance 800 line.
  • Act as a resource for New Agents on compliance related matters
  • Assist Field Compliance Training Coordinator as requested by Compliance Director.
  • The Analyst will be trained up to act as a Field Compliance Analyst if needed.

COMPETENCIES:

  • Strong written and verbal communication skills
  • Ability to problem solve
  • Demonstrate good judgment and decision making
  • Proficient in research, data gathering and analysis
  • Ability to communicate with individuals at all levels
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational Skills
  • Adaptable
  • Team Player
  • Demonstrate innovativeness and creativity

SPECIFIC SKILLS & KNOWLEDGE:

  • Bachelor Degree or equivalent work experience required
  • Insurance industry experience preferred but not required
  • Proficient in Word, Excel and PowerPoint

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

CORPORATE

As a growing company, we’re always looking for quality people to work behind the scenes in our corporate offices, serving both our customers and our sales force. We offer a variety of rewarding corporate insurance career opportunities.

Combined Insurance - Corporate careers

FEATURED CORPORATE JOBS

iPad Support Specialist – Looking for Recent College Grads - Chicago, IL

Description

Combined Insurance, a member of the ACE Group of Companies, is a leading provider of individual supplemental accident, disability, health and life insurance products in North America, Europe and Asia Pacific. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe.

DESCRIPTION OF DUTIES:

  • Act as primary liaison between Sales School Trainers and Sales Administration
  • Act as primary liaison with IT and mobile device management vendor
  • Coordinate all phases of iPad tablet setup for new Agents entering Sales School, including:
    • E-Mail, LAN and Mobile Iron ID set-up
    • Ordering of iPads and Accessories
    • QA of tablet configuration
  • Assist trainers in deployment of tablets in Sales School
  • Provide tablet / application troubleshooting support for new agents
  • Proactively manage issues/risks and escalate as appropriate
  • Maintain weekly work plan
  • Complete weekly status report
  • Maintain Inventory of devices
  • Track time spent by activity
  • Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner
  • Proactively manage issues/risks and escalate them as needed
  • Responsible for setting up and resetting tablet training environments on a weekly basis
  • Maintain proper controls to ensure devices are deployed, tracked, and stored properly
  • Review reports/recommendations for mobile device and telecom expense from MDM vendor - escalate data overage issues to management
  • Identify and escalate to management when equipment is not returned by terminated agents
  • Primary contact for Verizon and AT&T for data plan accounts
  • Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service

Qualifications

SKILLS & EXPERIENCE:

Required

 

  • Excellent verbal and written communications skills
  • Strong analytical and problem solving skills
  • Strong relationship management and interpersonal skills
  • Expert Microsoft Office Skills for Excel PowerPoint and Word
  • Good facilitation skills
  • Experience working with iPad/iOS technology
  • Ability to effectively work with users of various levels from clerical to senior management

Desired

  • Experience in a training/sales school environment
  • Experience with Microsoft Dynamics CRM
  • Exposure to Microsoft SharePoint
  • Exposure to MDM technologies (Mobile Iron, AirWatch, etc.)
  • Experience working in a support/Help Desk environment
  • Knowledge of Insurance Company processes

MINIMUM EDUCATION REQUIRED:

Associate or Bachelor’s Degree in Computer Science or related field is preferred. Or equivalent work experience, including 5 years of working in a support or training environment.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online

Apply Now
Client Coordinator - Glenview, IL

POSITION SUMMARY:

The Client Coordinator provides service and support to Worksite client companies and their employees. This role includes (1) serving as a single point of contact for the client’s payroll, HR, or financial staffs, (2) ensuring that Worksite premiums are paid and processed on a timely basis, (3) maintaining both company and employee level records in the Worksite systems, and (4) providing support to both the Worksite sales and enrollment disciplines

RESPONSIBILITIES:

    • Develops working relationships with every client/employer assigned to be their key point person to resolve any and all administrative issues across all internal operational departments
    • Makes recommendations to improve our administrative processes to assist in writing new business and retaining existing business.
    • Coordinate the installation of new clients and the annual re-service of existing clients with our Sales Force
    • Maintain both client and employee level records to assure the highest quality of service to customers
    • Ensure that client billings are accurate and payments are timely
    • Ensure that all commissioned parties associated with the case are paid appropriately and in a timely manner
    • Communicate directly with employees of client companies as required
    • Provide information and support to Worksite AE’s, BDM’s, and Benefit Specialists and outside Brokers
    • Perform other related duties as assigned

COMPETENCIES:

  • Good relationship management ability with a constant focus on delivering superior customer service.
  • Ability to meet with and positively interact with large client staff, presentations and/or renewal meetings.
  • Ability to champion solutions to client requests through independent thinking and appropriate judgment
  • Good knowledge of Worksite’s products and services, along with industry knowledge of voluntary benefits and distribution.
  • Ability to foster teamwork
  • Ability to work with minimal supervision.

SKILLS:

  • Good interpersonal skills.
  • Ability to negotiate and resolve conflicts with Producers
  • Requires good oral and written communication skills with attention to detail.
  • Good client relationship skills with team focus.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now
Consumer Services Investigator - Chicago, IL

Description

The Consumer Service Investigations department is responsible for complaint investigation and settling disputes (Consumer, Insurance Department, Attorney General, Better Business Bureau, Combined President's Office complaints) in an effort to protect our customers, agents and company in compliance with insurance regulations and company guidelines. These complaints involve a very wide range of Sales and/or Home Office operations as well as Claims related expressions of customer dissatisfaction that are escalated to the Company President's level or through a regulatory agency (DOI, BBB, etc).

The CSI Coordinator researches the nature of the complaint, is responsible for independent judgement in resolving complaints, record corrections, refunds/reimbursement processing and determines and/or negotiates a resolution as applicable. The Coordinator is responsible for preparing outbound correspondence for both our policyholders and regulatory agencies with the outcome of an investigation and updating our tracking system and record storage databases with appropriate documentation and notes. Coordinators also process real-time, online adjustments to policyholder records. Any follow-up requests that result from a completed response sent by a Coordinator are also reviewed by the same Coordinator responsible for handling the initial complaint. Familiarity with Combined's historical business relationships is also key in handling consumer complaints.

Sales complaints are also handled by our Coordinators which consist of researching allegations made against a sales representative(s), preparing Agent and Market Director memo questionnaires for responses to such allegations, and internal system documentation of agent's complaint record. Sales complaint trends are also monitored and included as part of our complaint severity level evaluation. CSI works closely with the Field Consumer Investigations team to complete the response process for most sales complaints.

Claims complaint responses are formulated as a group effort between CSI and Combined's Claims Department. Continuous inter-department communication in preparing complaint summaries is necessary to ensure accuracy and timeliness of responses. CSI also oversees and handles complaints related to Combined's Third Party Administrators (United Marketing Group, Combined Connections, Amerilife, etc.).

A coordinator may also be involved in providing key information to our Government Relations & Law Departments in conjunction with litigation cases. Coordinators will need to engage our legal counsel or our Corporate Compliance team periodically for more sensitive complaint matters. CSI also works with our Human Resources department in bringing internal employee complaints to their attention for handling.

Senior Coordinators also rotate President's Line call handling responsibilities, therefore, candidate must fulfill mid-level to experienced telephone skills proficiency as they are fielding inquiries on behalf of the Company's President. In addition, Senior Compliance Coordinators are assigned State Insurance Department complaint reconciliation reports for handling on an annual basis. The coordinator also supports periodic Insurance Market Conduct activities which may include gathering data, preparing detailed analysis of complaints reported and interpret report comparisons between Department of Insurance and Combined Insurance data extracts.

It is imperative that candidates for this position possess very effective decision making and written and verbal communication skills; they must maintain high business ethics standards and practice good judgment as they represent Combined Insurance when communicating directly with insurance departments, customers and attorneys. Coordinators are required to be detail oriented and conscious of the need to complete investigations within state mandated complaint response deadlines. They are expected to independently complete their work assignments with minimal management intervention once training has been completed.

CSI coordinators are upheld to meeting and exceeding quantity and quality performance standards as set forth by department consistently. In addition to file quality auditing, a coordinator in a trainee status will be subject to an initial six month evaluation to determine progress towards a full release from trainee status.

Qualifications

Excellent customer relation and decision making skills are a must. A background in business writing/composition course work preferred. Customer service and Claims handling experience is desirable.

Fluent verbal and written bi-lingual skills are required (English/Spanish) with emphasis on accurate usage/application of insurance specific terminology.

College degree or direct equivalent work experience within Insurance industry is necessary.

Microsoft Office Suite knowledge is required. Mainframe, AS400, IBM Content Manager, and Clarify proficiency also preferred. Some exposure to Insurance regulations and laws a plus. LOMA and HIAA courses also a plus in addition to knowledge of HIPAA and Sarbanes-Oxley directives.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

As a Combined Insurance corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals.

Learn more about our benefits
  • Healthcare and dependent care flex spending accounts
  • Health insurance
  • Dental insurance
  • Tuition reimbursement
  • A company-match 401(k) plan
  • Disability insurance
  • Life insurance
Combined Insurance - Corporate career benefits

FEATURED CORPORATE JOBS

iPad Support Specialist – Looking for Recent College Grads - Chicago, IL

Description

Combined Insurance, a member of the ACE Group of Companies, is a leading provider of individual supplemental accident, disability, health and life insurance products in North America, Europe and Asia Pacific. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe.

DESCRIPTION OF DUTIES:

  • Act as primary liaison between Sales School Trainers and Sales Administration
  • Act as primary liaison with IT and mobile device management vendor
  • Coordinate all phases of iPad tablet setup for new Agents entering Sales School, including:
    • E-Mail, LAN and Mobile Iron ID set-up
    • Ordering of iPads and Accessories
    • QA of tablet configuration
  • Assist trainers in deployment of tablets in Sales School
  • Provide tablet / application troubleshooting support for new agents
  • Proactively manage issues/risks and escalate as appropriate
  • Maintain weekly work plan
  • Complete weekly status report
  • Maintain Inventory of devices
  • Track time spent by activity
  • Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner
  • Proactively manage issues/risks and escalate them as needed
  • Responsible for setting up and resetting tablet training environments on a weekly basis
  • Maintain proper controls to ensure devices are deployed, tracked, and stored properly
  • Review reports/recommendations for mobile device and telecom expense from MDM vendor - escalate data overage issues to management
  • Identify and escalate to management when equipment is not returned by terminated agents
  • Primary contact for Verizon and AT&T for data plan accounts
  • Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service

Qualifications

SKILLS & EXPERIENCE:

Required

 

  • Excellent verbal and written communications skills
  • Strong analytical and problem solving skills
  • Strong relationship management and interpersonal skills
  • Expert Microsoft Office Skills for Excel PowerPoint and Word
  • Good facilitation skills
  • Experience working with iPad/iOS technology
  • Ability to effectively work with users of various levels from clerical to senior management

Desired

  • Experience in a training/sales school environment
  • Experience with Microsoft Dynamics CRM
  • Exposure to Microsoft SharePoint
  • Exposure to MDM technologies (Mobile Iron, AirWatch, etc.)
  • Experience working in a support/Help Desk environment
  • Knowledge of Insurance Company processes

MINIMUM EDUCATION REQUIRED:

Associate or Bachelor’s Degree in Computer Science or related field is preferred. Or equivalent work experience, including 5 years of working in a support or training environment.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online

Apply Now
Client Coordinator - Glenview, IL

POSITION SUMMARY:

The Client Coordinator provides service and support to Worksite client companies and their employees. This role includes (1) serving as a single point of contact for the client’s payroll, HR, or financial staffs, (2) ensuring that Worksite premiums are paid and processed on a timely basis, (3) maintaining both company and employee level records in the Worksite systems, and (4) providing support to both the Worksite sales and enrollment disciplines

RESPONSIBILITIES:

    • Develops working relationships with every client/employer assigned to be their key point person to resolve any and all administrative issues across all internal operational departments
    • Makes recommendations to improve our administrative processes to assist in writing new business and retaining existing business.
    • Coordinate the installation of new clients and the annual re-service of existing clients with our Sales Force
    • Maintain both client and employee level records to assure the highest quality of service to customers
    • Ensure that client billings are accurate and payments are timely
    • Ensure that all commissioned parties associated with the case are paid appropriately and in a timely manner
    • Communicate directly with employees of client companies as required
    • Provide information and support to Worksite AE’s, BDM’s, and Benefit Specialists and outside Brokers
    • Perform other related duties as assigned

COMPETENCIES:

  • Good relationship management ability with a constant focus on delivering superior customer service.
  • Ability to meet with and positively interact with large client staff, presentations and/or renewal meetings.
  • Ability to champion solutions to client requests through independent thinking and appropriate judgment
  • Good knowledge of Worksite’s products and services, along with industry knowledge of voluntary benefits and distribution.
  • Ability to foster teamwork
  • Ability to work with minimal supervision.

SKILLS:

  • Good interpersonal skills.
  • Ability to negotiate and resolve conflicts with Producers
  • Requires good oral and written communication skills with attention to detail.
  • Good client relationship skills with team focus.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now
Consumer Services Investigator - Chicago, IL

Description

The Consumer Service Investigations department is responsible for complaint investigation and settling disputes (Consumer, Insurance Department, Attorney General, Better Business Bureau, Combined President's Office complaints) in an effort to protect our customers, agents and company in compliance with insurance regulations and company guidelines. These complaints involve a very wide range of Sales and/or Home Office operations as well as Claims related expressions of customer dissatisfaction that are escalated to the Company President's level or through a regulatory agency (DOI, BBB, etc).

The CSI Coordinator researches the nature of the complaint, is responsible for independent judgement in resolving complaints, record corrections, refunds/reimbursement processing and determines and/or negotiates a resolution as applicable. The Coordinator is responsible for preparing outbound correspondence for both our policyholders and regulatory agencies with the outcome of an investigation and updating our tracking system and record storage databases with appropriate documentation and notes. Coordinators also process real-time, online adjustments to policyholder records. Any follow-up requests that result from a completed response sent by a Coordinator are also reviewed by the same Coordinator responsible for handling the initial complaint. Familiarity with Combined's historical business relationships is also key in handling consumer complaints.

Sales complaints are also handled by our Coordinators which consist of researching allegations made against a sales representative(s), preparing Agent and Market Director memo questionnaires for responses to such allegations, and internal system documentation of agent's complaint record. Sales complaint trends are also monitored and included as part of our complaint severity level evaluation. CSI works closely with the Field Consumer Investigations team to complete the response process for most sales complaints.

Claims complaint responses are formulated as a group effort between CSI and Combined's Claims Department. Continuous inter-department communication in preparing complaint summaries is necessary to ensure accuracy and timeliness of responses. CSI also oversees and handles complaints related to Combined's Third Party Administrators (United Marketing Group, Combined Connections, Amerilife, etc.).

A coordinator may also be involved in providing key information to our Government Relations & Law Departments in conjunction with litigation cases. Coordinators will need to engage our legal counsel or our Corporate Compliance team periodically for more sensitive complaint matters. CSI also works with our Human Resources department in bringing internal employee complaints to their attention for handling.

Senior Coordinators also rotate President's Line call handling responsibilities, therefore, candidate must fulfill mid-level to experienced telephone skills proficiency as they are fielding inquiries on behalf of the Company's President. In addition, Senior Compliance Coordinators are assigned State Insurance Department complaint reconciliation reports for handling on an annual basis. The coordinator also supports periodic Insurance Market Conduct activities which may include gathering data, preparing detailed analysis of complaints reported and interpret report comparisons between Department of Insurance and Combined Insurance data extracts.

It is imperative that candidates for this position possess very effective decision making and written and verbal communication skills; they must maintain high business ethics standards and practice good judgment as they represent Combined Insurance when communicating directly with insurance departments, customers and attorneys. Coordinators are required to be detail oriented and conscious of the need to complete investigations within state mandated complaint response deadlines. They are expected to independently complete their work assignments with minimal management intervention once training has been completed.

CSI coordinators are upheld to meeting and exceeding quantity and quality performance standards as set forth by department consistently. In addition to file quality auditing, a coordinator in a trainee status will be subject to an initial six month evaluation to determine progress towards a full release from trainee status.

Qualifications

Excellent customer relation and decision making skills are a must. A background in business writing/composition course work preferred. Customer service and Claims handling experience is desirable.

Fluent verbal and written bi-lingual skills are required (English/Spanish) with emphasis on accurate usage/application of insurance specific terminology.

College degree or direct equivalent work experience within Insurance industry is necessary.

Microsoft Office Suite knowledge is required. Mainframe, AS400, IBM Content Manager, and Clarify proficiency also preferred. Some exposure to Insurance regulations and laws a plus. LOMA and HIAA courses also a plus in addition to knowledge of HIPAA and Sarbanes-Oxley directives.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Do you have questions about working for Combined Insurance?

Visit our FAQ's page to find answers to some commonly asked questions.

 

Combined Insurance - Corporate career FAQ's

FEATURED CORPORATE JOBS

iPad Support Specialist – Looking for Recent College Grads - Chicago, IL

Description

Combined Insurance, a member of the ACE Group of Companies, is a leading provider of individual supplemental accident, disability, health and life insurance products in North America, Europe and Asia Pacific. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe.

DESCRIPTION OF DUTIES:

  • Act as primary liaison between Sales School Trainers and Sales Administration
  • Act as primary liaison with IT and mobile device management vendor
  • Coordinate all phases of iPad tablet setup for new Agents entering Sales School, including:
    • E-Mail, LAN and Mobile Iron ID set-up
    • Ordering of iPads and Accessories
    • QA of tablet configuration
  • Assist trainers in deployment of tablets in Sales School
  • Provide tablet / application troubleshooting support for new agents
  • Proactively manage issues/risks and escalate as appropriate
  • Maintain weekly work plan
  • Complete weekly status report
  • Maintain Inventory of devices
  • Track time spent by activity
  • Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner
  • Proactively manage issues/risks and escalate them as needed
  • Responsible for setting up and resetting tablet training environments on a weekly basis
  • Maintain proper controls to ensure devices are deployed, tracked, and stored properly
  • Review reports/recommendations for mobile device and telecom expense from MDM vendor - escalate data overage issues to management
  • Identify and escalate to management when equipment is not returned by terminated agents
  • Primary contact for Verizon and AT&T for data plan accounts
  • Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service

Qualifications

SKILLS & EXPERIENCE:

Required

 

  • Excellent verbal and written communications skills
  • Strong analytical and problem solving skills
  • Strong relationship management and interpersonal skills
  • Expert Microsoft Office Skills for Excel PowerPoint and Word
  • Good facilitation skills
  • Experience working with iPad/iOS technology
  • Ability to effectively work with users of various levels from clerical to senior management

Desired

  • Experience in a training/sales school environment
  • Experience with Microsoft Dynamics CRM
  • Exposure to Microsoft SharePoint
  • Exposure to MDM technologies (Mobile Iron, AirWatch, etc.)
  • Experience working in a support/Help Desk environment
  • Knowledge of Insurance Company processes

MINIMUM EDUCATION REQUIRED:

Associate or Bachelor’s Degree in Computer Science or related field is preferred. Or equivalent work experience, including 5 years of working in a support or training environment.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online

Apply Now
Client Coordinator - Glenview, IL

POSITION SUMMARY:

The Client Coordinator provides service and support to Worksite client companies and their employees. This role includes (1) serving as a single point of contact for the client’s payroll, HR, or financial staffs, (2) ensuring that Worksite premiums are paid and processed on a timely basis, (3) maintaining both company and employee level records in the Worksite systems, and (4) providing support to both the Worksite sales and enrollment disciplines

RESPONSIBILITIES:

    • Develops working relationships with every client/employer assigned to be their key point person to resolve any and all administrative issues across all internal operational departments
    • Makes recommendations to improve our administrative processes to assist in writing new business and retaining existing business.
    • Coordinate the installation of new clients and the annual re-service of existing clients with our Sales Force
    • Maintain both client and employee level records to assure the highest quality of service to customers
    • Ensure that client billings are accurate and payments are timely
    • Ensure that all commissioned parties associated with the case are paid appropriately and in a timely manner
    • Communicate directly with employees of client companies as required
    • Provide information and support to Worksite AE’s, BDM’s, and Benefit Specialists and outside Brokers
    • Perform other related duties as assigned

COMPETENCIES:

  • Good relationship management ability with a constant focus on delivering superior customer service.
  • Ability to meet with and positively interact with large client staff, presentations and/or renewal meetings.
  • Ability to champion solutions to client requests through independent thinking and appropriate judgment
  • Good knowledge of Worksite’s products and services, along with industry knowledge of voluntary benefits and distribution.
  • Ability to foster teamwork
  • Ability to work with minimal supervision.

SKILLS:

  • Good interpersonal skills.
  • Ability to negotiate and resolve conflicts with Producers
  • Requires good oral and written communication skills with attention to detail.
  • Good client relationship skills with team focus.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now
Consumer Services Investigator - Chicago, IL

Description

The Consumer Service Investigations department is responsible for complaint investigation and settling disputes (Consumer, Insurance Department, Attorney General, Better Business Bureau, Combined President's Office complaints) in an effort to protect our customers, agents and company in compliance with insurance regulations and company guidelines. These complaints involve a very wide range of Sales and/or Home Office operations as well as Claims related expressions of customer dissatisfaction that are escalated to the Company President's level or through a regulatory agency (DOI, BBB, etc).

The CSI Coordinator researches the nature of the complaint, is responsible for independent judgement in resolving complaints, record corrections, refunds/reimbursement processing and determines and/or negotiates a resolution as applicable. The Coordinator is responsible for preparing outbound correspondence for both our policyholders and regulatory agencies with the outcome of an investigation and updating our tracking system and record storage databases with appropriate documentation and notes. Coordinators also process real-time, online adjustments to policyholder records. Any follow-up requests that result from a completed response sent by a Coordinator are also reviewed by the same Coordinator responsible for handling the initial complaint. Familiarity with Combined's historical business relationships is also key in handling consumer complaints.

Sales complaints are also handled by our Coordinators which consist of researching allegations made against a sales representative(s), preparing Agent and Market Director memo questionnaires for responses to such allegations, and internal system documentation of agent's complaint record. Sales complaint trends are also monitored and included as part of our complaint severity level evaluation. CSI works closely with the Field Consumer Investigations team to complete the response process for most sales complaints.

Claims complaint responses are formulated as a group effort between CSI and Combined's Claims Department. Continuous inter-department communication in preparing complaint summaries is necessary to ensure accuracy and timeliness of responses. CSI also oversees and handles complaints related to Combined's Third Party Administrators (United Marketing Group, Combined Connections, Amerilife, etc.).

A coordinator may also be involved in providing key information to our Government Relations & Law Departments in conjunction with litigation cases. Coordinators will need to engage our legal counsel or our Corporate Compliance team periodically for more sensitive complaint matters. CSI also works with our Human Resources department in bringing internal employee complaints to their attention for handling.

Senior Coordinators also rotate President's Line call handling responsibilities, therefore, candidate must fulfill mid-level to experienced telephone skills proficiency as they are fielding inquiries on behalf of the Company's President. In addition, Senior Compliance Coordinators are assigned State Insurance Department complaint reconciliation reports for handling on an annual basis. The coordinator also supports periodic Insurance Market Conduct activities which may include gathering data, preparing detailed analysis of complaints reported and interpret report comparisons between Department of Insurance and Combined Insurance data extracts.

It is imperative that candidates for this position possess very effective decision making and written and verbal communication skills; they must maintain high business ethics standards and practice good judgment as they represent Combined Insurance when communicating directly with insurance departments, customers and attorneys. Coordinators are required to be detail oriented and conscious of the need to complete investigations within state mandated complaint response deadlines. They are expected to independently complete their work assignments with minimal management intervention once training has been completed.

CSI coordinators are upheld to meeting and exceeding quantity and quality performance standards as set forth by department consistently. In addition to file quality auditing, a coordinator in a trainee status will be subject to an initial six month evaluation to determine progress towards a full release from trainee status.

Qualifications

Excellent customer relation and decision making skills are a must. A background in business writing/composition course work preferred. Customer service and Claims handling experience is desirable.

Fluent verbal and written bi-lingual skills are required (English/Spanish) with emphasis on accurate usage/application of insurance specific terminology.

College degree or direct equivalent work experience within Insurance industry is necessary.

Microsoft Office Suite knowledge is required. Mainframe, AS400, IBM Content Manager, and Clarify proficiency also preferred. Some exposure to Insurance regulations and laws a plus. LOMA and HIAA courses also a plus in addition to knowledge of HIPAA and Sarbanes-Oxley directives.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

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