For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing Chubb.com, and some site features may not function as expected.

X


Chubb Account Information

Online Account Log-In

With Chubb you can view your account information anytime you want. You can also update your account details and make convenient online payments. It’s user-friendly, 100% accurate and always there when you need it.

Don't Have an Account?

Setting up your account is easy. And you’ll get access to your policy details, payment history, claim status and more.

 

 

Why register for self-service?

Self-service means you can do as much – or as little – of your account management online as you like. It’s just an additional option designed to save you time and let you manage your account in whatever manner you like best. And if your preference is to speak directly with your Family Security Plan representative, you can always do that too – the choice is yours.

File a Claim - Online

Filing online is fast, easy, secure and convenient – the Internet is open 24 hours a day!

 

A few tips before you file:

  • Review your policy and be sure you know exactly what is covered.
  • Provide complete and accurate information; this will speed up processing.
  • Keep copies of all documents, including your communications with third parties.

Don't have a MyCombinedAccount? Create one now.

File a Claim - Phone

If you’d rather talk than type, submit your claim over the phone. In many cases, we can issue benefits just from the information you give us.

All US Except New York State

Toll-free: +1-800-488-0603
Fax: +1-312 351-7080
Monday through Friday
7:30 a.m. - 6:00 p.m. CST

New York Residents

Toll-free: +1-800-341-3718
Fax: +1-312 351-7080
Monday through Friday
8:30 a.m. - 6:00 p.m. EST

File a Claim - Mail or Fax

File a claim by mail or fax

Just download the appropriate form (below), print it out and complete it. (Note that parts of the form need to be completed by your employer and your doctor.) Once all the information is filled in, just mail or fax it to the appropriate address or fax number.

 

Mail your claim to:

Combined Insurance
Claim Department
P.O. Box 6700
Scranton, PA 18505-0700

 

Fax your claim to:

+1 312-351-7080

 

Accident and Health Crisis

Supplemental Disability

Continuation of Disability Claims

Check Claim Status

Get real-time updates on the status of your claim. Type in your claim number carefully!

A few tips, before you begin your claim submission:

  • Review your policy and be sure you know exactly what is covered.
  • Provide complete and accurate information; this will speed up processing.
  • Keep copies of all documents, including your communications with third parties.

Please click the button below to log into your account and check your claim status.

Do you have any questions? Contact Us.

Contact Customer Support

With our self-service policyholder website, you have access to Combined Insurance at any hour, any day of the year.

Click here to log in.

Please use the form below to send us a message.

Contact form
Preferred Language
Preferred Language

Our customer service representatives are available during usual business hours and ready to help.

All US except New York
Residents/Policyholders

Toll-free: +1 800-488-0603
Fax: +1 312-351-7080
Monday through Friday
7:30am – 6pm CST

New York Residents/Policyholders

Toll-free: +1-800-341-3718
Fax: +1 312-351-7080
Monday through Friday
8:30am – 6pm EST