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The COVID-19 Coronavirus health crisis is presenting unprecedented challenges that are being felt worldwide and deep in the heart of our communities. At Combined Insurance, we have taken steps to protect our employees and their families while working to maintain solid levels of support and service for our customers
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You made a great decision. You put your trust in us to help make sure your insurance needs are met. It’s our goal to continue to meet those needs, no matter what challenges life may bring you. Life is full of changes. We’re here to help you through them – whenever you need us.
This policyholder center is designed to make it easy for you to connect with us in whatever way is easiest for you – online, by phone, even by mail or fax.
To get started, select an action from the menu.
Online Account Log-In
With Combined Insurance you can view your account information anytime you want. You can also update your account details and make convenient online payments. It’s user-friendly, 100% accurate and always there when you need it.
Setting up your account is easy. And you’ll get access to your policy details, payment history, claim status and more.
Self-service means you can do as much – or as little – of your account management online as you like. It’s just an additional option designed to save you time and let you manage your account in whatever manner you like best. And if your preference is to speak directly with your Combined Insurance agent, you can always do that too – the choice is yours.
Filing online is fast, easy, secure and convenient – the Internet is open 24 hours a day!
A few tips before you file:
If you’d rather talk than type, submit your claim over the phone. In many cases, we can issue benefits just from the information you give us.
Toll-free: +1-800-488-0603 Fax: +1-312 351-7080 Monday through Friday 7:30 a.m. - 6:00 p.m. CST
Toll-free: +1-800-341-3718 Fax: +1-312 351-7080 Monday through Friday 8:30 a.m. - 6:00 p.m. EST
Just download the appropriate form (below), print it out and complete it. (Note that parts of the form need to be completed by your employer and your doctor.) Once all the information is filled in, just mail or fax it to the appropriate address or fax number.
Download claim form (English)PDF file opens in a new window Descargar el formulario de reclamo (Español)PDF file opens in a new window
Combined Insurance Claim Department P.O. Box 6700 Scranton, PA 18505-0700
Download claim form (English)Descargar el formulario de reclamo (Español)
Get real-time updates on the status of your claim. Type in your claim number carefully!
A few tips, before you begin your claim submission:
Please click the button below to log into your account and check your claim status.
With our self-service policyholder website, you have access to Combined Insurance at any hour, any day of the year. Click here to log in.
Please use the form below to send us a message.
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Our customer service representatives are available during usual business hours and ready to help.
All US except New York Residents/Policyholders Toll-free: +1 800-488-0603 Fax: +1 312-351-7080 Monday through Friday 7:30am – 6pm CST
New York Residents/Policyholders Toll-free: +1-800-341-3718 Fax: +1 312-351-7080 Monday through Friday 8:30am – 6pm EST
Combined Insurance Company of America (Chicago, IL Illinois) is a leading provider of individual supplemental accident, disability, health, and life insurance products and a Chubb company. With a tradition of nearly 100 years of success, we have an A+ rating by the Better Business Bureau and are one of Ward’s Top 50® Performing Life-Health Insurance Companies. Combined Insurance is also the number one Military Friendly® Employer in the over $1B revenue category for 2019 by VIQTORY. This is the company’s eighth consecutive year on the top 10 list and fifth consecutive year in the top 5—Combined Insurance was previously named the number one Military Friendly® Employer in the nation for 2015 and 2016. In New York, products are underwritten by Combined Life Insurance Company of New York (Latham, NY).
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