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The COVID-19 Coronavirus health crisis is presenting unprecedented challenges that are being felt worldwide and deep in the heart of our communities. At Combined Insurance, we have taken steps to protect our employees and their families while working to maintain solid levels of support and service for our customers
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You made a great decision. You put your trust in us to help make sure your insurance needs are met. It’s our goal to continue to meet those needs, no matter what challenges life may bring you. Life is full of changes. We’re here to help you through them – whenever you need us.
This policyholder center is designed to make it easy for you to connect with us in whatever way is easiest for you – online, by phone, even by mail or fax.
To get started, select an action from the menu at left.
UPDATE FOR POLICYHOLDERS IN NEW JERSEY
Click here for your update
UPDATE FOR POLICYHOLDERS IN CONNECTICUT
Click here for EyeMed.
UPDATE FOR POLICYHOLDERS IN NEW YORK
UPDATE FOR POLICYHOLDERS IN CALIFORNIA
UPDATE FOR POLICYHOLDERS IN FLORIDA
Florida Governor Ron DeSantis has issued a continuation of the disaster declaration for Hurricane Michael (October 2018). Combined Insurance customers residing in the Florida disaster areas may be eligible for a due date extension of their Combined policy renewal premium payments due, as well as any deadlines to submit claim proof of loss. Please contact Combined’s Customer Care Center at 800-225-4500 if you receive a cancellation notice during the moratorium or any other questions.
Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Okaloosa, Wakulla, Walton and Washington.
UPDATE FOR POLICYHOLDERS IN TEXAS
On August 23, 2017, Texas Governor Greg Abbott issued an emergency bulletin (Bulletin B-0009-17) declaring multiple counties as disaster areas due to the effects of Hurricane Harvey. As a result of the historic flooding caused by Hurricane Harvey, and the extensive displacement of Texas citizens, Combined Insurance customers residing in the Texas counties noted below may be eligible for a due date extension of their Combined policy renewal premium payments due, as well as any deadlines to submit claim proof of loss. Please contact Combined’s Customer Care Center at 800-225-4500 with any questions.
The counties impacted are Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Milam, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Augustine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Walker, Waller, Washington, Wharton, Willacy and Wilson.
Everything relating to your Combined Insurance Policy—from claims to updating your account or making a payment—is a click away.
Enjoy online access and manage your policy at your fingertips. And when you file a claim online, on average, you receive your payment 10 days faster!
A lot. If your life has changed recently—new home, marriage, baby or even just changing your bank—you can update your information.
On average, people who file a claim online receive their payment 10 days faster! That's why we make it easy to setup an online account to get started filing your claim.
Filing a claim can be overwhelming. We want to make it and smooth as possible for you. You'll need this information handy:
You can also submit your claim by mail or over the phone. Simply download the appropriate form from the Forms and Documents section on the left, print it out and complete it. Once all the information is filled in, just send it to the address or fax number below, or call us at the numbers provided.
Combined InsuranceClaim DepartmentP.O. Box 6700Scranton, PA 18505-0700
Fax: +1 312-351-6930
All U.S. Except New York State Toll-free: +1-800-225-4500Fax: +1-312 351-6930Monday through Friday7:30 a.m. - 6:00 p.m. CST
New York Residents Toll-free: +1-800-951-6206Fax: +1-312 351-6930Monday through Friday8:30 a.m. - 6:00 p.m. EST
We know that the loss of a loved one is a difficult, stressful experience -- and we are here to help.
To file a life claim, print out and complete the appropriate claim form below, then send it to us, along with the supporting documents listed. We'll process your claim right away.
Download claim form
Mail or fax the form and supporting documents to:
It’s quick and easy to track your claim and get any help that you may need.
You can also check the status of your claim via phone.
All U.S. Except New York State: +1 800-225-4500 Monday-Friday, 7:30 am – 6:00 pm CST.
New York Residents: +1 800-951-6206 Monday-Friday, 7:30 am – 6:00 pm EST
You can count on Combined for Claims Made Easy.
Tracking your claim status is even easier when you have this information handy:
It's easy to make a payment to your Combined Insurance account -- either by automatic withdrawal from your bank account, or by credit card or check.
No problem! Just mail your payment to:
Combined InsuranceP.O. Box 6518Carol Stream, IL 60197-6518
To make a payment all you need is your policy number and your login information.
If you are unable to find your policy number please contact us.
At Combined Insurance, our mission is to make insurance easy – whether you are selecting a policy, managing your premiums or filing a claim. The forms and documents below will help you get done what you need to do – quickly and easily.
View Spanish-language documents.
Accident and Health Claim Forms
Policyholder PaymentDownload claim form
Payroll DeductionDownload claim form
Life Claim Forms
Download claim formPDF file opens in a new window
Change of Information Forms
Change of Address FormPDF file opens in a new window Change of Beneficiary FormPDF file opens in a new window Change of Ownership FormPDF file opens in a new windowChange of Bank Information FormPDF file opens in a new window
Change of Beneficiary FormPDF file opens in a new windowChange of Ownership FormPDF file opens in a new window
Change of Address FormPDF file opens in a new windowChange of Beneficiary FormPDF file opens in a new windowChange of Ownership FormPDF file opens in a new windowChange of Bank Information FormPDF file opens in a new window
Please use the form below to send us a message.
Our customer service representatives are available during usual business hours and ready to help.
Toll-free: +1 800-225-4500 Fax: +1 312-351-6940 Monday through Friday 7:30am – 6pm CST
Toll-free: +1-800-951-6206 Fax: +1 312-351-6940 Monday through Friday 8:30am – 6pm EST
Combined Insurance Company of America (Chicago, IL Illinois) is a leading provider of individual supplemental accident, disability, health, and life insurance products and a Chubb company. With a tradition of nearly 100 years of success, we have an A+ rating by the Better Business Bureau and are one of Ward’s Top 50® Performing Life-Health Insurance Companies. Combined Insurance is also the number one Military Friendly® Employer in the over $1B revenue category for 2019 by VIQTORY. This is the company’s eighth consecutive year on the top 10 list and fifth consecutive year in the top 5—Combined Insurance was previously named the number one Military Friendly® Employer in the nation for 2015 and 2016. In New York, products are underwritten by Combined Life Insurance Company of New York (Latham, NY).
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