Whether you need to change your beneficiaries, check on the status of a claim or any other concerns, we are here to assist you.

Change Bank Information

For customers paying monthly through their checking account:

If you have changed your bank, your account number or are interested in authorizing automatic premium collection from your bank, please download and print the Automatic Premium Collection form. Please properly complete the form to avoid any processing delays.

U.S. Form (All States with the exception of New York)

New York Form

Puerto Rico Form

Mail the completed form to:

Combined Insurance
5050 North Broadway
Chicago, Illinois 60640-3060 USA

To determine your routing number, refer to your personal check. The routing number is always 9 digits long and it is enclosed by colons. Your check number is not required. The location of the routing number and account number on your personal check varies depending on your bank, for example:

Back to Change Information

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Current Customers

Questions regarding your policies? Need assistance with a claim? Complete the Customer Service Form and a Combined Insurance representative will assist you.

Useful Combined Insurance Numbers:

U.S. Customer Service*
5050 North Broadway
Chicago, Illinois 60640-3060 USA
Toll-free: +1-800-225-4500
Fax: +1-773-765-1850
Monday through Friday
7:30 a.m. - 6:00 p.m. CST

U.S. Policyholder Services*
P.O. Box 87208
Chicago, Illinois 60680-0280 USA
Toll-free: +1-800-225-4500
Fax: +1-773-765-1860
Monday through Friday
7:30 a.m. - 6:00 p.m. CST

* Servicing all States with the exception of New York

New York Residents / Policyholders
Toll-free: +1-800-951-6206
Monday through Friday
8:30 a.m. - 6:00 p.m. EST

Mailing addresses: Same as above
Fax numbers: Same as above

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We use this address only to tell the recipient who sent the message. We do not save or re-use it in any way.