Policyholder Centre

Welcome! Let's make this easy.

You made a great decision. You put your trust in us to help make sure your insurance needs are met. It’s our goal to continue to meet those needs, no matter what challenges life may bring you. Life is full of changes. We’re here to help you through them – whenever you need us.

This policyholder Centre is designed to make it easy for you to connect with us in whatever way is easiest for you – online, by phone, even by mail or fax.

To get started, select an action from the menu at left.

File a claim online

Filing online is fast, easy, secure and convenient – the Internet is open 24 hours a day!

A few tips before you file:

  • Review your policy and be sure you know exactly what is covered.
  • Provide complete and accurate information; this will speed up processing.
  • Keep copies of all documents, including your communications with third parties.
Start my claim Don’t have a MyCombined Account? Create one now.

File a Notice of Death Online

You can file a claim online if you are a:

  • Funeral Director
  • Family member or non-policyholder

If you want to file an online life claim,

Start a life claim

File a Claim by Mail or Fax

To file Combined Insurance claims, print the claim form instructions, then simply click and print out the appropriate form. Complete the form; specific sections must be completed by your employer and doctor, and mail or fax it to the appropriate address or fax number.

Should you wish more information about our claim process, please review our "Understanding the Claims Process" brochure below.

Check claim status

Get real-time updates on the status of your claim. Type in your claim number carefully!

A few tips, before you begin your claim submission:

  • Review your policy and be sure you know exactly what is covered.
  • Provide complete and accurate information; this will speed up processing.
  • Keep copies of all documents, including your communications with third parties.

Please click the button below to log into your account and check your claim status.

Find Claim Status Do you have any questions? Contact Us

Access your account

With Combined Insurance you’re covered 24x7x365. And with online access, you can view your account information anytime you want to. You’ll be able to see your policies, payment history and claim information. You can also update your account details and make convenient online payments. It’s user-friendly, 100% accurate and always there when you need it.

Log in to My Account

Easily access your account for your policy details, payment history, claim status and more.

Log In To My Account

Create an Account

Setting up your account is easy. And you’ll get access to your policy details, payment history, claim status and more.

Set up My Account

Why should I register?

Register for Self Service today and take advantage of all the benefits:

  • Easy access when you want it....24 hours a day, 7 days a week, 365 days a year!
  • Instant access to your policies, payment history and claim information.
  • Update your personal information - address, phone, e-mail address and last name.
  • Make an online payment (automatic bank withdrawal or credit card)

Change Customer Information

We strive to provide you with the best customer service we can. To do that, we need your help. If you've recently experienced a life change – marriage, divorce, new baby, moved to a new home – please let us know.

Underwritten by Chubb Life

For your Platinum Term Life policy, which is underwritten by Chubb Life Insurance Company of Canada ("Chubb Life"), choose the information you'd like to change from the links below. Download and print it to complete:

Change your addressPDF file opens in a new window
Change of beneficiaryPDF file opens in a new window
Change of ownershipPDF file opens in a new window
Request for name changePDF file opens in a new window

All Policies

For all of your policies, any changes to your bank information can be made by selecting the link below. Download and print it to complete:

Change your bank informationPDF file opens in a new window

Mail the completed form(s) to:

Combined Insurance
P.O. Box 3720 MIP 
Markham, Ontario L3R 0X5
If you have questions or would like assistance completing these forms, our customer service representatives are available weekdays, 8:00 a.m. - 7:00 p.m. EST. We're happy to assist you.
Toll-free: 1 888 234-4466
Fax: 1 905 305-8600

*For policies issued in Quebec, if you have named your spouse (married or civil union) as a beneficiary, the designation is Irrevocable unless you selected Revocable. For policies issued in all provinces except Quebec, all beneficiary designations are Revocable unless you selected Irrevocable.A revocable beneficiary is one that may be changed at any time by the policyholder without the knowledge or consent of the present beneficiary.An irrevocable beneficiary designation means that the policyholder cannot change any aspect of the insurance policy without the written consent of the present beneficiary.

Forms and Documents

At Combined Insurance, our mission is to make insurance easy – whether you are selecting a policy, managing your premiums or filing a claim. The forms and documents below will help you get done what you need to do – quickly and easily.

Policyholder Support

With our self-service policyholder website, you have access to Combined Insurance at any hour, any day of the year. Click here to log in.

Please use the form below to send us a message.

Contact Information Fieldset

Our customer service representatives are available during usual business hours and ready to help.

Canada
Toll-free: +1 888 234-4466
Fax: +1 905 305-8600
Monday through Friday 
8:00 a.m. - 7:00 p.m. EST

Customer Complaint Procedures