Combined Insurance Careers: Corporate

While our sales force is a significant key to our success, there is also a dedicated team of employees in our corporate offices that help both our customers and our sales force.

If you would like an insurance career at a growing company that supports a positive environment where your accomplishments are recognized and rewarded, browse Combined Insurance jobs, and submit your information.

Combined Insurance is an Equal Opportunity Employer committed to a diverse workforce. EOE/M/F/D/V

Current Job Postings

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Chief Counsel - Glenview, IL

TITLE: Combined Chief Counsel NA

KEY OBJECTIVE:

Become a trusted legal advisor to the ACE North America, Combined Insurance division senior management team. Provide timely, efficient, knowledgeable and practical general legal counsel with an emphasis on appropriately balancing compliance and business goals, and to lead and manage Combined Insurance’s Accident & Health legal department.

MAJOR DUTIES & RESPONSIBILITIES:

This is the top legal position that oversees the legal and compliance affairs of the Combined Insurance division. As a key member of the leadership team, the General Counsel will provide business and legal perspective and advice on a wide range of strategic, tactical and operational issues including: Accident and Health insurance regulatory matters; compliance; corporate law; corporate governance; agency management and related labor and employment matters; providing legal support to divisional management on specific business issues; representing the Company in dealings with applicable regulatory bodies and government agencies; operating in and fostering collaboration and providing advice and guidance to less experienced attorneys as required; and ensuring that business policies and practices of the organization are performed in accordance with regulatory requirements, interprets and prepares legal documents, manages litigation, and counsels management on legal affairs. Administratively oversees and supervises the law department, and is responsible for the functional supervision of legal staff.

SCOPE INFORMATION:

This position reports to the President of Combined Insurance with a matrix reporting relationship to General Counsel of ACE NA and manages a team of approximately 35 managers and employees.

MINIMUM REQUIREMENTS:

• Juris Doctor Degree and a license to practice law in Illinois.
• Must have 12+ years of relevant Accident and Health business law, litigation or employment law experience
• Demonstrated leadership skills and ability to effectively interact with clients
• Clear and concise verbal and written communication skills
• Negotiations and diplomacy skills

DESIRED QUALIFICATIONS:

• Must have 12+ years of relevant Accident and Health business law, litigation or employment law experience
• Experience in managing insurance compliance programs
• Experienced in handling legal and compliance issues specific to a dedicated agency force
• Relevant experience in broad general counseling of a $200m+ revenue business

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

 

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Claims Manager - Chicago, IL

POSITION SUMMARY

This position manages and controls the processing, investigation and settlement of life, medical and disablity claims adjudicated within various units of the Claims Department. Provides direction to ensure quality, time service and productivity metrics are met.

RESPONSIBILITIES

• Manage all aspects of claim activities, together with peers, to ensure an ongoing and even workflow to achieve departmental goals
• Monitor and track service levels, quality performance and productivity
• Attendance recording, tracking and approval
• Responsible for the preparation of various monthly, quarterly, and annual reports
• Responsible for performance management of staff, including but not limited to employee development/counseling/evaluation, quality improvement
• Identification of training needs and coordination with trainer for classes to address these needs
• Review , approve, or deny complex claims over authority of Sr. Adjusters, and within current company guidelines
• Select, interview and hire new employees
• Develop and implement new procedures for claim processing to drive continuous process improvement
• Works with other departments within the company to resolve issues relevant to effective claim administration
• Coordinate audit functions with auditors
• Preparation of budgets
• Hand signing of benefit checks
• Projects and duties as assigned by Claim Director

COMPETENCIES

• Excellent interpersonal communication skills
• Ability to deal with customers and business partners in a professional manner
• Ability to make prompt, sound, decisions based upon analysis of complex issues
• Strong attention to detail
• Ability to maintain direction and professionalism in high-pressure situations
• Willingness to embrace change and successfully implement new approaches and ideas
• Ability to foster teamwork toward a common objective
• Strong work ethic with customer centric focus
• Demonstrated ability to work with a minimum of supervision
• SIU experience a plus
• Must have 3-5 years of Claims management experience with proven record of producing quality and accurate results.

SKILLS

• Solid working knowledge of Word and Excel
• Experience with online claim processing and imaging systems helpful

KNOWLEDGE

• Bachelors Degree or equivalent work experience
• Minimum of seven years of experience in the insurance industry, including three years Supervisory/Manager experience
• Working knowledge of industry best practices, procedures and principles
• Advanced knowledge of medical terminology
• Coursework in industry programs desirable

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

 

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Deposit Clerk II - Chicago, IL

This position is a part of our Insurance Premium Processing department. The Deposit Clerk is responsible for performing a variety of duties related to applying customer payments to various administrative systems for credit. The employee must have basic accounting and bookkeeping principles skill and experience overseeing monies collected, posting to accounts and coordinating deposit activity. The position requires the employee to perform basic audit and research functions and create updated reports. Speed and accuracy in alphanumeric journal entries required. Employee will correspond with customers for various information.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Division Development Manager - New England Area

 

POSITION SUMMARY

The US Sales Operation is split between several Divisions, each led by a Divisional Manager. Each Divisional Manager has a number of Market Directors reporting into them, who each manage a number of Territory Managers who are responsible for sales agent performance. Each division has a Development Manager responsible for helping to devise & implement strategies to support the growth of the sales force from new agent on-boarding, fast-track managers to direct hires of TM’s / MD’s. The divisional development director will aid in the design, development & implement of ongoing training in the field to all agents & field managers.

RESPONSIBILITIES

• To embed the Vision along with the PMA culture throughout the division.
• To coach, assist, train & monitor the on-boarding of newly promoted TM/MD’s & Direct hire TM’s / MD’s.
• To identify and nominate high performing Representatives worthy of consideration for promotion to Territory manager /Market Director level.
• To coach and mentor Agents/Territory managers & Market Director as part of both their development and regulatory compliance.
• To ensure that all competence assessment procedures are implemented consistently throughout the market.
• To achieve all agreed Key Performance Indicators (KPI) as communicated by Vice President for management development & expansion.
• To undertake regular reviews & monthly evaluations of their divisional performance of training & communicate accordingly.
• To effectively provide updates to senior management of highlights & negative exceptions with recommendations & remedial actions.
• Design Training & Development programs that improve management of key tasks at all levels of management.
• Design Training & Development programs that improve agent of key tasks at agent level.
• To ensure that all company procedures and rules regarding the sale and renewal of policies are adhered to constantly and consistently throughout the market and in accordance with quality requirements, compliance standards, regulatory guidelines and contractual obligations.
• Evaluate current Training & Development programs so that they meet the programmed objectives.
• Assess the usage of present/current programs sales in their daily tasks.
• Implement Training & Development programs & measures for effectiveness on an ongoing basis & evaluate against the programs objectives.
• Work with team to identify people with potential within the division at all levels.
• Prepare cost benefit analysis and business case for training initiatives.
• Liaise with marketing on product launches, communication and campaigns.
• Research external market and provide regular update on leadership and development programs.
• To maintain competence through the attendance on appropriate company organized training.
• To monitor the competence and conduct of Representatives, ensuring that field observation assessments are completed as required.
• To aid the recruiting of agents & TMs.

COMPETENCIES

• Leadership Skills
• Motivation
• Drive and Determination
• Customer Service Skills
• Sales Skills
• Communication Skills
• Planning & Organizational Skills
• Proactive, “Can do” Attitude

KNOWLEDGE

• Take on other tasks that may be assigned from time to time
• Computer literate in all Microsoft applications
• Ability to prepare management reports to the highest levels
• Ability to communicate effectively at all levels
• Committed to meeting deadlines
• Experience in leading Agent /Management/Leadership Training & Development programs

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Division Development Manager - New York

 

POSITION SUMMARY

The US Sales Operation is split between several Divisions, each led by a Divisional Manager. Each Divisional Manager has a number of Market Directors reporting into them, who each manage a number of Territory Managers who are responsible for sales agent performance. Each division has a Development Manager responsible for helping to devise & implement strategies to support the growth of the sales force from new agent on-boarding, fast-track managers to direct hires of TM’s / MD’s. The divisional development director will aid in the design, development & implement of ongoing training in the field to all agents & field managers.

RESPONSIBILITIES

• To embed the Vision along with the PMA culture throughout the division.
• To coach, assist, train & monitor the on-boarding of newly promoted TM/MD’s & Direct hire TM’s / MD’s.
• To identify and nominate high performing Representatives worthy of consideration for promotion to Territory manager /Market Director level.
• To coach and mentor Agents/Territory managers & Market Director as part of both their development and regulatory compliance.
• To ensure that all competence assessment procedures are implemented consistently throughout the market.
• To achieve all agreed Key Performance Indicators (KPI) as communicated by Vice President for management development & expansion.
• To undertake regular reviews & monthly evaluations of their divisional performance of training & communicate accordingly.
• To effectively provide updates to senior management of highlights & negative exceptions with recommendations & remedial actions.
• Design Training & Development programs that improve management of key tasks at all levels of management.
• Design Training & Development programs that improve agent of key tasks at agent level.
• To ensure that all company procedures and rules regarding the sale and renewal of policies are adhered to constantly and consistently throughout the market and in accordance with quality requirements, compliance standards, regulatory guidelines and contractual obligations.
• Evaluate current Training & Development programs so that they meet the programmed objectives.
• Assess the usage of present/current programs sales in their daily tasks.
• Implement Training & Development programs & measures for effectiveness on an ongoing basis & evaluate against the programs objectives.
• Work with team to identify people with potential within the division at all levels.
• Prepare cost benefit analysis and business case for training initiatives.
• Liaise with marketing on product launches, communication and campaigns.
• Research external market and provide regular update on leadership and development programs.
• To maintain competence through the attendance on appropriate company organized training.
• To monitor the competence and conduct of Representatives, ensuring that field observation assessments are completed as required.
• To aid the recruiting of agents & TMs.

COMPETENCIES

• Leadership Skills
• Motivation
• Drive and Determination
• Customer Service Skills
• Sales Skills
• Communication Skills
• Planning & Organizational Skills
• Proactive, “Can do” Attitude

KNOWLEDGE

• Take on other tasks that may be assigned from time to time
• Computer literate in all Microsoft applications
• Ability to prepare management reports to the highest levels
• Ability to communicate effectively at all levels
• Committed to meeting deadlines
• Experience in leading Agent /Management/Leadership Training & Development programs

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Enrollment Systems Manager - Glenview, IL

 

The Enrollment Systems Manager supports Worksite’s revenue growth and business development plans by performing a variety of job functions supporting both internal and external customers. The Enrollment Systems Manager’s main responsibility is to manage, test, maintain and update all enrollment systems used by Worksite Solutions in support of these internal and external customers. Additionally, the Enrollment Systems Manager will be responsible for ensuring the profitable and timely completion of small to medium projects relating to the enrollment systems used by Worksite Solutions.

RESPONSIBILITIES

• Leads projects comprised of independent cross-functional, cross-departmental teams and consultant team members assigned to the project, ensuring timely delivery of project and all deliverables.
• Creates management plans to identify, analyze, monitor and respond to issues related to enrollment systems to achieve expected outcomes that are on time and on budget.
• Engages in activities required to maintain and complete all documentation relating to updates and maintenance of all enrollment systems.
• Establish strong relationships with our external customers including client account representatives, and brokers, to offer superior customer service and increase sales through effective deployment of our enrollment systems.
• Communicates project status to team and business owners throughout the duration of the project and through final implementation.
• Design, implement and follow through on all rollout plans concerning enrollment system updates.
• Complete special projects as assigned by management.
• Perform other related duties as assigned by management.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Enrollment Systems Specialist - Glenview, IL

 

POSITION SUMMARY:

• A contributing team member of independent cross-functional, cross-departmental teams and consultant team members assigned to a given project.
• Creates and implements testing environments and scripts.
• Engages in activities required to maintain and complete all documentation relating to updates and maintenance of all enrollment systems.
• Supports all rollout plans concerning enrollment system updates.

SKILLS:

• Very strong computer skills.
• Ability to work independently and manage competing priorities.
• Attention to detail.
• Problem solving and analytical skills.
• Demonstrated customer service skills and focus.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Field Inquiry Specialist - Chicago, IL

 

POSITION SUMMARY:

Responsible for analyzing, verifying, and issuing payments to field personnel accurately and on time. Handle in bound calls from the sales producers.

COMPETENCIES:

• Must possess excellent number sense, verbal and written communication skills, interpersonal, analytical and training skills.
• Must be ambitious, well-organized, flexible, self-motivated, and capable of multitasking.
• Must have PC skills, being proficient in Word, Excel and Access and Internet navigation.
• Must be able to handle large volume of detail and have excellent customer service skills.

REQUIREMENTS:

• College degree preferred with major in English, Business, or Liberal Art degree which would enhance communication skills.
• 3-5 years in an accounting or customer service area, or in a CICA department dealing with the sales force. (i.e., Customer Service, Claims, Field Compliance, RPU, Call Center, etc.)

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Market Development Leader - Glenview, IL

 

POSITION SUMMARY:

The Market Development Leader will be responsible for improving execution of the selling system and activity management at the Market level. Key activities will be developing, implementing and managing a market improvement plan along side the DM and MD. Responsible for supervision and performance of Market Development Trainers. Will provide coaching and direction to Market Directors and Market Development Trainers. Will monitor project progress and adjust accordingly. Responsible for overall success of project. Will make recommendations up the line for potential improvements. Must be able to travel overnight weekly (Sunday night through Thursday / Monday morning through Friday)

RESPONSIBILITIES:

Focus on leadership, recruiting and business management to insure proper execution of the selling system with objective of improving results and developing talent. Primary areas of focus will be:

• Work with Divisional Manager and Market Director to develop market improvement plan
• Oversee market improvement plan execution
• Supervision of Market Development Trainers
• Insure activities below are effective and efficient
• Distribute internal leads to Territory Managers (TMs) and oversee TMs in lead distribution to Agents
• Receive externally generated leads, distribute to Territory Managers immediately and ensure timely contact and reporting of disposition
• Field train Agents as needed or directed by DM
• Review post sales documentation received from TMs
• Collect and report market results to Divisional Office on daily, weekly basis as instructed
• Ensure customer service requests received at Market Office are handled appropriately
• Host the following meetings:
  • Monthly full day meeting with entire market team
  • Monthly full day meeting with new Agents
  • Bi-weekly full day meeting with all TMs
• Attend each territory team’s morning meeting whenever possible
• Deliver training at each territory team’s morning meeting once every 2 weeks
• Attend team check-ins
• Work with appropriate sources to identify potential Agent candidates
• Perform interviews and select candidates for field demos
• Work with TMs to make final hiring decisions
• Analyze/manage performance of all territories, Agents, Account Executives and TMs
• Work with senior management to identify good/bad practices in the sales system and continuously improve execution
• Ensure that TMs consistently have a team of at least 4-5 Agents reporting to them
• Field train TMs and other key players
• Work with Market Development Trainers daily to inspect results, manage improvement plan and adjust accordingly

COMPETENCIES:

• Capacity to manage and leads a sales team
• Outstanding teambuilding skills
• Strong communication and organizational skills
• Demonstrate sound judgment and decision making
• Ability to attract and assess talent
• Good coaching and mentorship skills
• Maintain high ethical standards
• Ability to problem solve
• Demonstrate innovation and creativity
• Ability to achieve or exceed business goals

SKILLS & KNOWLEDGE:

• Successful and stable work history
• Demonstrated leadership skills
• Minimum of 3 years Insurance Sales/Management experience
• High School Degree or equivalent required
• College Degree preferred
• Intermediate PC skills required
• Must be able to travel weekly – Sunday evening through Thursday, Monday morning through Friday

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Market Development Trainer - Glenview, IL

 

POSITION SUMMARY:

The Market Development Trainer will be responsible for improving execution of the selling system and activity management at the territory level of markets included in the Market Development Project. Key activities will be providing coaching and direction to Agents and Territory Manager at morning meetings and in the field daily. The Market Development Trainer will also make recommendations up the line for potential improvements. Must be able to travel overnight weekly (Sunday night through Thursday / Monday morning through Friday)

RESPONSIBILITIES:

Work with Territory Managers/Agents daily at morning meetings and in the field to insure proper execution of the selling system with objective of improving results and developing talent. Primary areas of focus will be:

• Developing New Agents
  • Field train a minimum of 4-5 days each week for the first two weeks with all new Agents.
  • Field train a minimum of 3 days each week for the next 5 weeks with all new Agents.
  • Develop in each Agent expertise with all aspects of the sales process
• New and Established Agents
  • Receive monthly internal leads from Marketing Director (MD) and distribute to Agents (bi-weekly)
  • Receive externally generated leads, distribute to Agents immediately and report disposition daily
  • Support Agents in assignment planning/appointment setting as needed
  • Field train Agents by accompanying them during sales visits as needed, typically at least one-day every 2 weeks per Agent
  • Collect post-sales documentation and process according to documentation type including disposition of internal lead cards weekly
• Meetings
  • Conduct daily meetings with the team each morning for the purpose of training and development
  • Attend monthly full day market team meetings and deliver training as required
  • Attend bi-weekly full day meeting with MD and other TMs
  • Conduct and attend training and development meetings
• Core sales process and personal production
  • Meet production standards and guidelines set by management
  • Be able to effectively demonstrate the company's sales process
  • Engage in personal production during Incentive Weeks only (Incentive Week to typically take place twice a quarter)
  • Execute core sales process as outlined during that week
  • Contact externally generated leads and report dispositions in requested timeframe
  • Plan assignments
  • Conduct sales presentations consistent with new customer approach
  • Complete all post sales administration and data collection documents
  • Service customer service calls or refer to appropriate channel
• Recruiting/Field Demos
  • Take all prospective territory Agents that have passed MD interview on field demos
  • Make final hiring decisions together with MD
  • Field recruit prospective new agents
• Other
  • Establish local presence for Company
  • Follow company policies and standards

COMPETENCIES:

• Capacity to manage and lead a sales team
• Strong communication and organizational skills
• Good coaching & mentorship skills
• Ability to conduct small group training meetings
• Maintain high ethical standards
• Excellent sales & negotiation skills

SKILLS & KNOWLEDGE:

• Successful and stable work history
• Demonstrated leadership skills
• Minimum of 1 year Insurance Sales/Management experience
• High School Degree or equivalent required
• College Degree preferred
• Basic PC skills required
• Must be able to travel weekly – Sunday evening through Thursday, Monday morning through Friday

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Motivational Coordinator - Glenview, IL

Motivation Coordinator

Provide motivation and support to the sales force through creation, implementation, promotion and reporting of incentive programs. Create publications with a focus on motivating, training and providing information to our sales force. Promote the PMA philosophy, concepts and culture of Combined Insurance. Actively assist with on-site meetings to help promote training and/or the incentive programs offered to our sales force. Assist in writing letters, emails, stories that continue to spotlight our sales force and their accomplishments.

RESPONSIBILITIES

• Create, implement and manage incentive programs that motivate our sales force, focusing on current sales goals and messages.
• Design and create various publications including highlights from the sales force with stories created and written from personal interviews.
• Review and extract from Statistical reports, sales highlights and positive trends for the purpose of recognition and reward.
• Maintain current knowledge of company policies, procedures, products and sales techniques for the purpose of training through publications.
• Provide support to the divisional offices in regards to promotional and incentive information.
• Provide direction, training and accountability to the Divisional offices to ensure supporting activities are accurately promoting current incentives and messages, and rules are being followed.
• Schedule and/or participate in meetings/conference calls with the support team, sales management, administration and the sales force.

COMPETENCIES

• Strong communication skills (face to face, written, verbal.)
• Strong organizational skills.
• Ability to review, interpret and report on various statistical data.
• Demonstrate sound judgment and decision making.
• Ability to interpret policy, procedures and data.
• Ability to maintain high ethical standards.
• Strong problem solving skills.
• Ability to use a personal computer and software to develop spreadsheets and perform data analysis.
• Ability to establish and maintain cooperative working relationship with staff members, subordinates and administrators. Must be able to work with and through others to accomplish goals.
• Teamwork.
• Attention to detail.
• Graphic design and layout experience.
• Experience with field sales agents.

SKILLS

• Successful and stable work history.
• Excellent PC skills required with a strong working knowledge of Excel.
• Requires good oral and written presentation skills with attention to detail.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Product Marketing Manager - Glenview, IL

The Product Marketing Manager is primarily responsible for generating and maintaining all point of sale product marketing and training materials and working with internal and external teams to deliver, train and implement new products and product changes.

Creates and maintains all agent point of sale marketing materials (all state versions) Writes copy; Works with creative agency and/or internal resources on messaging and creative direction.

Oversees the production of all marketing materials, including Legal/ Compliance review, final proofs to production.

Creates and maintains all Underwriting/ Rate Manuals; Produces and maintains all state versions; Works with Underwriting and Actuarial to effect underwriting protocols/ marketing rules.

Product Knowledge/ Training
Prepares and/ or reviews all training content ; Provides control document for all forms in inventory ; Primary contact for field/ trainers on product related questions.

Product Rollouts
Manages the rollout of new product and training materials to the field; Manages communication and implementation of changes to product materials with the field; Works regularly across departments during delivery and implementation phases.

Manages agent supply inventories, monitors stock levels and handles all reprints and form changes.

Communicates with field regarding product and regulatory updates; Creates and maintains all print requisitions.

Incorporates insights from primary and secondary market research into the packaging and communication of product offerings.

COMPETENCIES

• Demonstrate very strong organizational skills and attention to detail
• Ability to manage multiple projects, prioritize and deliver in a fast-paced environment
• Demonstrate sound judgment and decision making
• Strong interpersonal and communication skills
• Maintain high ethical standards
• Ability to problem solve
• Demonstrate innovation and creativity

SPECIFIC SKILLS OR KNOWLEDGE

• Experience in product marketing or project management preferred
• Background in insurance desired
• Intermediate to Advanced PC skills required
• College Degree strongly preferred or equivalent business experience

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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IT Project Manager-Internal Consultant - Chicago, IL

POSITION SUMMARY:

This is a senior level position that manages projects to meet quality, schedule, milestone, and budget commitments. Reporting to a senior level manager or executive, incumbents work under minimal supervision. They are expected to be expert in professional project management methodologies. Projects managed typically have high levels of complexity, risk, and impact on the company. An incumbent in this position may manage several projects at a time and is expected to continue developing their expertise in project management methodologies through experience and coursework or certification and they are expected to manage or mentor other project management resources.

This individual manages project expectations, scope, risk and changes; provide issue identifications and resolution; provide a work plan at the required level of detail which indicates the key dependencies, resources, the time-frame for completion of the project and the key deliverables within it. Finally, this individual is accountable for continual tracking and analysis of project performance against the project plan to ensure project success; ensuring that the goals and objectives of the project are understood and contractually agreed with the project sponsor; and for the continual assessment of resource displacement and reassignment based on work plan schedule(s).

RESPONSIBILITIES:

• Lead project team(s) in the development and implementation of assigned projects.
• Develop & maintain project documentation, including charters and scoping, measures of success, project plans, weekly status reports, issue tracking/escalation/resolution, and financial tracking/forecasting.
• Lead and document business requirements gathering efforts.
• Lead process mapping and documentation/mapping; redesign modeling/mapping.
• Liaise with technology and business organizations to ensure engagement and project progress.
• Facilitate team meetings and work sessions.
• Communicate regularly in accordance with agreed upon communications plan.

COMPETENCIES:

• Expertise in understanding and communicating technical concepts to a non-technical audience.
• Experience in the Insurance processing industry helpful.
• Strong knowledge of MS Project, Excel, PowerPoint and Word required.
• Ability to manage multiple projects in a dynamic development environment.
• Superior ability to identify, understand and communicate business needs for technical projects.
• Superior analytical skills; ability to influence change and drive results.
• Superior ability to interact well with senior management; strong presentation skills.
• Excellent written/verbal skills.
• Knowledge of Peoplesoft systems a plus.
• Experience in the enterprise portfolio management tool Clarity is preferred.

REQUIREMENTS:

• Bachelor of Science Degree in Business, Information Systems
• Project Management.
• Certified and/or working toward certification in CPM or PMP, Six Sigma, Process Improvement or SDLC preferred.
• 7+ years experience leading large complex cross functional projects in accordance with PMBOK or another formalized project methodology required.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Project Support Specialist - Chicago, IL

 

This position contributes to the success of an assigned director, or above and his/her team by providing services in support of their duties and coordinate aspects of managing departmental resources. The primary functions involve supporting the General Financial Services team through projects or tasks, researching, categorizing, analyzing, interpreting and preparing written and electronic materials, as well as collaborating cross functionally to meet department goals.

RESPONSIBILITIES

• General Financial Services operations support as needed for premium processing.
• Process credit card transactions from field, telephonic, and web submissions. Interact with various business units on process efficiencies and re-engineering.
• Conduct research, compile data and prepare papers for consideration and presentation to the Director or General Financial Services team.
• Analyze vendor provided report usage and liaison with other business units to assess needs.
• Download data and convert information to usable Excel files for turn around tracking and other control reporting/monitoring.
• Assist with Account Reconciliations regarding open item research.
• Support newly assigned projects.
• Coordination of the security, facility, and building needs as required.
• Prepare weekly team progress charts for the Director.
• Process all invoices & expense reports.
• Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office or other programs.
• Office supply procurement/PO management.
• Represent department for safety & social committees.
• Event coordination/set-up.
• Contact person for quarterly recognition meetings.
• Other duties as assigned by the Director.

COMPETENCIES

• Problem Solving/Analytical Skills
• Teamwork
• Attention to detail
• Adaptability
• Strong Written and Verbal Communication Skills
• Flexibility
• Client Focus
• Results Oriented

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Recruiting Specialist - Glenview, IL

 

POSITION SUMMARY: Currently we have an excellent career opportunity for a Recruiting Specialist with Combined Insurance, part of the ACE Group of Companies. If you are:

• Motivated by challenges and can persevere
• Possess the ability to exceed target goals
• Passionate about people
• Willing to invest the time necessary to attain end goal
• Able to follow through on your dreams

Then we have the opportunity for you!

POSITION DESCRIPTION:

• Responsible for setting up recruiting seminars and interviews for field sales force
• Actively mine CareerBuilder, Monster, and other sources for potential candidates
• Heavy outbound cold calling campaigns using various recruiting scripts
• Provide other support as needed for recruiting processes
• Meet production and activity standards
• Attend required company meetings
• Complete required training activities and programs

SPECIAL SKILLS REQUIRED:

• 1-2 years of highly evolved phone skills
• 1-2 years intermediate computer skills
• Strong communication and interpersonal skills
• Excellent organizational skills
• Demonstrated ability to meet deadlines

MINIMUM WORK EXPERIENCE REQUIRED:

• Successful and stable work history
• 1-2 years of call center experience (preferred)
• Knowledge of insurance industry (preferred)

MINIMUM EDUCATION REQUIRED:

• High School Diploma – College Degree Preferred

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

Apply Now

Sales Support Specialist - Glenview, IL

 

POSITION SUMMARY

The Sales Support Specialist supports our sales Account Executives by handling all details and enrollment records to enhance sales production for new and re-serviced business. The Sales Support Specialist also coordinates all Total Compensation Report (TCR) production, provides lead generation research assistance and coordinates all enrollment reporting for Account Executives.

MAJOR DUTIES

• Establish positive relationships with our Account Executives and provide support to Worksite clients
• Maintain the Re-service database and provide reports as required by Account Executives and sales management
• Update the enrollment database with enrollment activity, costs and results. Provide reports on regular and as-needed basis
• Produce Total Compensation Reports (TCRs) in an accurate, timely and cost effective manner
• Maintain organized files for each client for whom TCRs are produced
• Track and work with IT on correcting any system problems, escalating those issues as appropriate
• Suggest methods for improving efficiency, processes and service to customers
• Perform other duties as assigned
• Competencies
• Good interpersonal skills
• Strong client focus
• Collaboration/Teamwork: ability to establish effective working relationships with others and work across departmental lines
• Dependability
• Ability to work under pressure and meet deadlines

SKILLS & KNOWLEDGE

• Good verbal and written communication skills
• Good decision-making/judgment skills
• Ability to multi-task, prioritize and follow-through independently
• Ability to determine root-cause of problems
• Strong PC skills, specifically Word and Excel
• Functional knowledge of employee benefit and retirement plans, including core, voluntary and ancillary benefits
• Prior experience in an HR position, a plus
• College degree preferred

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Special Investigations Unit Claims Manager - Chicago, IL

 

POSITION SUMMARY

This position manages special investigation services and controls anti-fraud and abuse practices which support the settlement of insurance claims. Promotes a coordinated effort within the Claims Department, providing education and guidelines to improve detection, prevention and referral of potential cases of fraud for SIU review. Responsible for accurate reporting and compliance with regulatory requirements.

RESPONSIBILITIES

• Manage all aspects of claim SIU anti-fraud activities, together with peers, to ensure an ongoing workflow and achieve departmental goals.
• Monitor and track service levels, quality performance and productivity.
• Responsible for the preparation of various monthly, quarterly, and annual reports.
• Provide Subject Matter Expertise and leadership for SIU staff.
• Identification of training needs and coordination with trainer for classes to address these needs.
• Review, approve, or deny complex claims over authority of Sr. Adjusters, and within current company guidelines.
• Develop and implement new procedures for claim processing to drive continuous process improvement in fraud detection and prevention.
• Works with other departments within the company, serving as a liaison between the company, public agencies, law enforcement, industry associations and other insurers.
• Coordinate audit functions with auditors.
• Forecast and maintain SIU budget, allocating resources as needed.
• Hand signing of benefit checks.
• Projects and duties as assigned by Senior Management.

COMPETENCIES

• Excellent interpersonal & communication skills.
• Ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, sound, decisions based upon analysis of complex issues.
• Strong attention to detail.
• Ability to maintain direction and professionalism in high-pressure situations.
• Willingness to embrace change and successfully implement new approaches and ideas.
• Ability to foster teamwork toward a common objective.
• Strong work ethic with customer centric focus.
• Demonstrated ability to work with a minimum of supervision.

SKILLS & KNOWLEDGE

• Solid working knowledge of Word and Excel.
• Experience with online claim processing and imaging systems helpful.
• Ability to read and interpret state/federal law as it relates to the insurance industry.
• Bachelors Degree or equivalent work experience in the insurance industry.
• Minimum of three years supervisory experience in a SIU role.
• Working knowledge of industry anti-fraud best practices, procedures and principles.
• Knowledge of medical terminology and regulatory compliance.
• Legal or law enforcement background preferred.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Sr. Business Analyst - Chicago, IL

POSITION SUMMARY: Currently, we have an excellent career opportunity for a Senior Business Analyst with Combined Insurance, part of the ACE Group of Companies.

DESCRIPTION OF DUTIES:

• Will be responsible for partnering with business/user group representatives to understand their processes and their related process automation and information needs.
• Will be responsible for documenting business processes and user requirements, and developing related project documentation
• Will act as liaison between business unit representatives and development teams during system development
• Will assist business units in prioritizing requirements based on analysis of impacts, benefits and costs
• Will be responsible for developing work plans and estimating project resources
• May be responsible for project issue tracking and project risk assessment
• May be called upon to plan and conduct acceptance testing, including development of success criteria and test cases
• May be called upon to fulfill project management and control tasks
• May coordinate post-implementation systems support

REQUIRED SKILLS & EXPERIENCE:

Skills and Knowledge

(Required)

• Excellent oral and written communications skills
• Strong analytical and problem solving skills
• Strong relationship management, negotiation and decision-making skills
• Solid presentation skills
• Good facilitation skills
• Knowledge of business process modeling
• Working knowledge of systems development methodologies and project life cycles
• Knowledge of project management fundamentals
• Ability to effectively work with users of various levels from clerical to senior management

(Desired)

• Knowledge of quality assurance fundamentals
• Knowledge of life and health insurance administration procedures
• Knowledge of controls and how/where to apply them

Experience

(Required)

• Experience working with a systems development methodology in a structured Solution Development Life Cycle environment
• Technical and Business writing experience
• Experience modeling business processes
• Experience facilitating meetings

(Desired)

• Experience with life and health insurance administration procedures
• Experience developing cost-benefit assessments
• Experience working in an outsourced environment
• Experience coordinating testing and development task with an off-shore team
• Experience with Use Case techniques

MINIMUM EDUCATION REQUIRED:  Bachelor’s Degree, Business, IT or related field

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Senior Compliance Coordinator - Chicago, IL

 

The Consumer Service Investigations department is responsible for complaint investigation and settling disputes (Consumer, Insurance Department, Attorney General, Better Business Bureau, Combined President's Office complaints) in an effort to protect our customers, agents and company in compliance with insurance regulations and company guidelines. These complaints involve a very wide range of Sales and/or Home Office operations as well as Claims related expressions of customer dissatisfaction that are escalated to the Company President's level or through a regulatory agency (DOI, BBB, etc).

The CSI Coordinator researches the nature of the complaint, is responsible for record corrections, refunds/reimbursement processing and determines and/or negotiates a resolution as applicable. The Coordinator is responsible for preparing outbound correspondence for both our policyholders and regulatory agencies with the outcome of an investigation and updating our tracking system and record storage databases with appropriate documentation and notes. Any follow-up requests that result from a completed response sent by a Coordinator are also reviewed by the same Coordinator responsible for handling the initial complaint. Familiarity with Combined's historical business relationships is also key in handling consumer complaints.

Sales complaints are also handled by our Coordinators which consist of researching allegations made against a sales representative(s), preparing Agent and Market Director memo questionnaires for responses to such allegations, and internal system documentation of agent's complaint record. Sales complaint trends are also monitored and included as part of our complaint severity level evaluation. CSI works closely with the Field Consumer Investigations team to complete the response process for most sales complaints.

Claims complaint responses are formulated as a group effort between CSI and Combined's Claims Department. Continuous inter-department communication in preparing complaint summaries is necessary to ensure accuracy and timeliness of responses. CSI also oversees and handles complaints related to Combined's Third Party Administrators (United Marketing Group, Combined Connections, Olympic ((Medicare Supplement Claims)), etc.).

Senior Coordinators also rotate President's Line call handling responsibilities, therefore, candidate must fulfill mid-level to experienced telephone skills proficiency as they are fielding inquiries on behalf of the Company's President. In addition, Senior Compliance Coordinators are assigned State Insurance Department complaint reconciliation reports for handling on an annual basis. The coordinator also supports periodic Insurance Market Conduct activities which may include gathering data, preparing detailed analysis of complaints reported and interpret report comparisons between Department of Insurance and Combined Insurance data extracts.

A coordinator may also be involved in providing key information to our Government Relations & Law Departments in conjunction with litigation cases. Coordinators will need to engage our legal counsel or our Corporate Compliance team periodically for more sensitive complaint matters. CSI also works with our Human Resources department in bringing internal employee complaints to their attention for handling.

It is imperative that candidates for this position possess very effective communication skills, both written and verbal; they must maintain high business ethics standards and practice good judgment as they represent Combined Insurance when communicating directly with insurance departments, customers and attorneys. Coordinators are required to be detail oriented and conscious of the need to complete investigations within state mandated complaint response deadlines. They are expected to independently complete their work assignments with minimal management intervention once training has been completed.

• CSI coordinators are upheld to meeting and exceeding quantity and quality performance standards as set forth by department consistently.
• Excellent customer relation and decision making skills are a must. A background in customer service and Claims handling is desirable.
• College degree or direct equivalent work experience within Insurance industry is necessary.
• Microsoft Office Suite knowledge is required. Mainframe, AS400, IBM Content Manager, and Clarify proficiency also preferred. Business writing/composition course work preferred. Some exposure to Insurance regulations and laws a plus. LOMA and HIAA courses also a plus in addition to knowledge of HIPAA and Sarbanes-Oxley directives.
• 7:30 - 8:00 - 8:30 start times. 37.50 work week.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Staff Actuary - Glenview, IL

JOB DETAILS

This role reports to the VP and Head of Pricing and will be responsible for managing pricing projects within the pricing area.  The role is responsible for design and pricing of premium and product cost and benefit structures and works with project managers and the Policy Filings and delivery teams to file and implement new and revised product changes.

KEY RESPONSIBILITIES

1. Develops pricing bases for new products:  morbidity/mortality, lapse rates, expense unit costs, interest rate bases.
2. Develops and maintains premium structures,; finds ways to structure rating classes to find opportunities for growth and profit ,maximize competitiveness, minimize risk and ease administration.
3. Develops and/or acquires industry standard Actuarial modelling tools such as pricing models, financial modelling and predictive modelling tools: PROPHET, EMBLEM, STATISTICA etc
4. Works with Underwriting and operational areas to develop innovative approaches to managing risk.
5. Works with project manager(s) on coordination with systems and Ops areas on implementation of new or changing rating and plans on administrative systems.
6. Provide Underwriting with Actuarial and risk input on all UW manuals and policy applications.
7. Produce and Maintain Product Development and Pricing Documentation:  Detailed business case for rollouts and pricing assumption documentation for Sarbanes-Oxley and internal record purposes.
8. Responsible for new product state filings and rate revision filings.
9. Provides Governance/Product Committee with team resource usage/priorities and availability.

KNOWLEDGE & EXPERIENCE

• Must have 5 years of Actuarial job experience
• Must have insurance pricing experience
• Must have experience in using predictive modelling techniques.
• Individual accident & health and life insurance pricing experience is highly desirable
• Product development or business development experience desirable
• Knowledge of industry standard predictive modeliing tools is highly desirable
• Knowledge of industry standard pricing models such as EMBLEM, PROPHET, MOSES, STATISTICA etc is highly desirable

QUALIFICATIONS

Essential:

• B.S. degree or higher in Actuarial Science, Applied Statistics, Quantitative Analysis or other relevant Mathematics degree
• ASA or higher Actuarial accreditation from the Society of Actuaries in North America and membership in the American Academy of Actuaries

Desirable:

• Degree or relevant experience in quantitative analysis or applied statistics
• Excellent business and communication skills
• Excellent statistical and Actuarial pricing skills
• Proven ability to identify business opportunities and recommend and implement solutions effectively
• Good project management skills

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

 

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Manager-Strategic Workforce Planning - Glenview, IL

 

POSITION SUMMARY

The Manager-Strategic Workforce Planning is primarily responsible for developing and implementing processes to help ensure we maximize Agent and Territory Manager hiring in the field. Reporting to the Chief Agency Officer, this person will work, in collaboration with the Sales and Central Recruiting teams, to determine territories in which we should be focusing our recruiting efforts and resources. Conversely, this individual will provide information on areas that recruiting resources are not needed so these resources can be reassigned to other areas. The Manager-Strategic Workforce Planning will also assemble hiring data, perform analyses on this data, and prepare reports to help senior leaders better measure their hiring progress and for use in the performance management of sales managers. In addition, this person will assist Divisional Managers in the preparation of strategic recruiting plans for their respective Divisions and provide support to the Recruiting team to ensure the plans are being implemented effectively. He or she will also provide assistance in implementation of the AIM assessment tool and in the monitoring of its effectiveness as a screening tool for new sales managers.

RESPONSIBILITIES

• In collaboration with Sales and Central Recruiting team, develop and implement processes to determine in which locations recruiting resources should be allocated.
• Work with Divisional Managers and Sr. Recruiters to develop strategic hiring plans for their respective Divisions.
• Assemble hiring data, perform analyses on this data, and prepare reports to help senior leaders to better measure their hiring progress and for use in the performance management of Sales Managers.
• Identify Sales Managers who have not fulfilled their hiring goals and work with Divisional Managers to implement corrective actions accordingly.
• Identify areas in which Agent and Territory Manger turnover is high and work with Chief Agency Officer and Senior Sales leaders to implement corrective measures accordingly.
• Assist the Central Recruiting team in the implementation of the AIM assessment tool and monitor its effectiveness in screening for more qualified Market Directors and Territory Managers.
• Work with Central Recruiting and the Sales Training area to identify those Territory Managers and Market Directors in need of remedial recruiting training.
• Provide statistical reports to the SVP of Human Resources and the VP of Staffing to help monitor the performance of Recruiting team members.
• Participate in Sales and Recruiting team meetings as appropriate.

COMPETENCIES

• Strong analytical skills
• Outstanding project management skills
• Demonstrated sound judgment and decision making
• Ability to work collaboratively with others
• Ability to follow through on assignments to completion
• Good problem solving skills
• Ability to think strategically
• Demonstrated innovation and creativity
• Demonstrated leadership skills
• Maintain high ethical standards

SKILLS & KNOWLEDGE

• Successful and stable work history
• Minimum of five years experience in project management
• College Degree preferred
• Excellent PC skills required (Proficient in Excel and Access)
• Excellent project management skills
• Knowledge of employment assessment tools a plus

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Group Underwriting Analyst - Glenview, IL

 

POSTION SUMMARY:

The successful Group Underwriting Analyst will understand and apply company underwriting guidelines in the evaluation and mediation of risks associated with employer and other groups of potential insured. The Analyst approves underwriting requests and issues proposals for brokers and/or employers based on certain objectives of growth, revenue, profitability and persistency. Product focus is on Worksite Disability, Life, Accident and Critical Care. In this process, the Analyst shows increasing level of comfort at making independent decisions and is able to present well-thought out recommendations for alternate plan options in certain cases and specific situations to the manager as well as sales and service, broker and clients. In addition, the incumbent will participate in the development and testing of various formulas, and perform other key analytical functions such as tracking new business. Proficiency with Excel, Word, and PowerPoint are required, as is experience in underwriting worksite and/or employee benefits.

RESPONSIBILITIES:

• Monitor and process group underwriting request submission workflow from the field
• Evaluate group underwriting risk and make appropriate decisions on potential clients based upon company guidelines and standards and client-related data
• Create proposals for potential clients at the request of the sales force
• Review RFP submissions and develop proposals to meet RFP needs
• Work with field force, marketing and actuarial to facilitate profitable sales
• Meet all departmental goals for productivity, quality and turnaround time

COMPETENCIES:

• Professional and Customer Centric
• Problem Solving/Analytical Skills
• Detail Oriented
• Relationship Management
• Risk Analysis
• Excellent Communication and Negotiation Skills

SKILLS & KNOWLEDGE:

• Proficiency in Microsoft Office, especially Excel, and Adobe Acrobat
• Excellent analytical, decision making and problem solving skills with attention to detail
• Strong verbal and written communication skills
• Understanding of contract language and underwriting guidelines
• Ability to analyze RFP’s
• Creative thinking and negotiation skills

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Underwriting Support Specialist - Chicago, IL

 

POSITION SUMMARY:

• Review applications entered by New Business for system related and application completion challenges. Approve or decline applications based on business rules and underwriting procedures.
• Order MVR, APS and Phone Interview requests.
• Follow-up on MVR, APS and Phone Interview requests.
• Review MVR records.
• Perform telephone interviews (record medical conditions, medications, income and occupational duties).
• Communicate with Combined Sales Force and Administrative staff both verbally and in writing regarding status of applications and follow-up required.
• Perform additional administrative duties as requested.

SKILLS:

• Excellent interpersonal & communication skills.
• Ability to communicate on the telephone with applicants and agents.
• Requires excellent oral and written skills with attention to detail.
• Ability to resolve conflicts.
• Strong word processing and analytical skills.
• The ability to work independently.
• The ability to make decisions and follow-up.
• Document and understand basic medical terminology.
• Typing 35-40 WPM.
• Comfortable working with the internet, web based applications and imaging environment.

KNOWLEDGE:

• One to two years experience preferably with an insurance background and basic medical terminology.
• Understand insurance contracts or equivalent experience.
• High school diploma, some college preferred.
• Proficient in Microsoft Office.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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Vice President Corporate Compliance - Glenview, IL

 

KEY OBJECTIVE:

Leadership and management of a team responsible for developing, coordinating and implementing a regulatory compliance structure as well as understandable and practical compliance standards, policies and procedures at the ACE NA Combined Insurance division and business unit levels, in collaboration with Legal, and monitoring, evaluating and improving compliance understanding and adherence.

MAJOR DUTIES & RESPONSIBILITIES:

• Inventory of existing policies, prioritization and implementation of new policies and procedures
• Evaluation and development of compliance training programs
• Development and analysis of a proactive compliance approach including compliance monitoring and evaluation mechanisms using audit and examination reports, systems “flags,” and file reviews; participation in all Internal Audits relating to compliance issues
• Development and implementation of compliance plans specifically relating to sales practices, product implementation and use, and agency and employment matters

SCOPE INFORMATION:

Reports to the General Counsel of Combined Insurance; and has a team of approximately 15 managers and employees.

MINIMUM REQUIREMENTS:

• College graduate and at least 15 years insurance industry experience in compliance-related fields, preferably with an insurance company utilizing a dedicated agency force.
• Skilled communicator, with the ability to negotiate both with regulators and operating division representatives.
• Candidate should be capable of analyzing insurance laws and drafting pragmatic policies that will facilitate compliance goals.
• Experienced manager with a record of successfully managing a relatively senior staff.
• Experienced in designing and conducting insurance training programs.

DESIRED QUALIFICATIONS:

• 12+ years of relevant Accident and Health business experience
• Experience in managing insurance compliance programs
• Experienced business/technical writer.

To submit your credentials for the above position, please click the Apply Now button. You will be directed to ACE USA, where you can apply online.

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